donna reneau dispatcher apology

I CANT BREATHE!, Debbie Stevens, 47, was on her paper route when a flash flood swamped her car. and The dispatcher hung up. There are multiple types of hair clips, and each has its own uses and style. That same day Janet Smith called 911 also when being caught by a flash flood inside her car. Stevens later drowned. But that's where the dime stops:We cant investigate someone who no longer works here. According to a statement from the Fort Smith Police Department, the dispatcher, identified as Donna Reneau by local media, was working her last shift as a 911 dispatcher and dispatch trainer when she answered the call early Saturday morning. An internal investigation concluded that operator Donna Reneau violated policy by being rude during an August call with Debbie Stevens shortly before her death, but she did nothing that would have warranted her termination, according to the Fort Smith Police Department. All Rights Reserved. Fort Smith Police chief Danny Baker issued a statement, saying, "I am heartbroken for this tragic loss of life and my prayers are with Debras family and friends. Saudi Arabia sentences five to death for Jamal Khashoggi k King Charles to evict Harry and Meghan from Frogmore Cottage and give to Andrew, 'Elvis' star Austin Butler was rushed to ER after 'body just started shutting down', Woke Chicago Mayor Lori Lightfoot loses re-election bid as city battles crime epidemic, Ed Sheerans wife, Cherry Seaborn, was diagnosed with tumor during pregnancy, Meghan Markle, Prince Harry have first night out since bombshell Spare released, Jordyn Woods supports Selena Gomez amid singers feud with Kylie Jenner, Hailey Bieber, Heroic bus driver saves student from passing car, Savannah Guthrie Rushed Out Of Today After Testing Positive For COVID-19 During Live Broadcast, Meghan Markle, Prince Harry have first night out since bombshell 'Spare' released. To leave an online tribute, visitwww.edwardsfuneralhome.com. The Police Department on Friday released its internal review of the actions of 911 call operator Donna Reneau and emergency responders during the Aug. 24 drowning of Debra Stevens, a newspaper. Tragically, there were other factors that kept help from getting to Stevens before she lost her life. Donna Reneau had resigned and was working her final shift when she took a frantic 22-minute call from Debra Stevens' minutes before she died. (Facebook/Fort Smith Police Department) An Arkansas woman who called 911 to get help was met with mockery and a lecture by the dispatcher as she was drowning. Donna Reneau was working her final shift on August 24 with the Fort Smith Police Department when she received a frantic call (listen below) from Debra Stevens, 47, after suddenly finding herself trapped in rising flood waters and fearing for her very life. When Stevens called, the Fort Smith Police Department staff was stretched thin. The content produced by YourTango is for informational and educational purposes only. This story was reported from Cincinnati. Reneau: "This will teach you next time don't drive in the water." Stevens: "Couldn't see it ma'am. 5.00am: 911 call is disconnected between caller and dispatch. It is so unfortunate that her entire career willbe defined by this single incident. By: News 9. 'Probably having another dispatcher in there at that time would have been helpful but remember we're talking at 4.30 in the morning so getting folks down there to assist with dispatch would have been difficult', Baker said. Her actions should make everyone sick. Operator Donna Reneau took that call at 4:38am. Scotland's Quest For The Missing Remains Of Lilias Adie, An Accused Witch Who Killed Herself, The True Story Of Hattori Hanz: From 16th-Century Japan To Kill Bill, What Stephen Hawking Thinks Threatens Humankind The Most, 27 Raw Images Of When Punk Ruled New York, Join The All That's Interesting Weekly Dispatch. Reneau does not face any criminal charges in Stevens' death. 4.41am: Fire department is dispatched to the scene. Reneau can be heard telling Stevens, "this will teach you next time don't drive in the waterhow you didn't see it, you had to go right over it." - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. 4.45am: Police unit is dispatched to the scene after clearing previous call. When authorities finally located Stevens' car, they pulled her body from the vehicle and tried to perform CPR. Absolutely', he said. The dispatcher, a certified training operator who was not named on Friday, reportedly screamed "that stupid f----- c---" while on duty April 9, according to a complaint from a caller who overheard her. 4.38am: 911 call received. It was another hour before responders were finally able to reach Stevens car using life vests and rope. She's a former 911 dispatcher who used to save lives with her calls daily. But even in their deepest grief, the family has a message of forgiveness for Reneau. A 911 operator who lectured a drowning woman for accidentally driving into rising floodwaters in Arkansas and told her to 'shut up' minutes before she died will not be facing charges after an internal investigation. She intentional inflicted pain on another human being. Stevens eventually asked the dispatcher to pray with her while she waited for first responders to arrive and Reneau replied: 'You go ahead and start the prayer'. Did they find her? Inside the forest palace 'Putin shares with his gymnast lover and their secret children': Luxury estate My nightmare neighbours kept throwing condoms and rubbish in our garden - I took epic revenge and they never Seat swapping on planes is a hot topic - but what ARE the do's and don'ts? "You go ahead and start off the prayer, and I'll listen to you," Reneau responds. Stevens had been delivering newspapers in the early hours in Fort Smith when she accidentally drove into rising flood waters that swept her SUV off the road. The first crews arrived on the scene about ten minutes later but had difficulty identifying Stevens exact location due to the high waters. 24/7 coverage of breaking news and live events. When we are unsuccessful, it hurts.". No criminal investigation will happen. Reneau was once billed by superiors as a 'dedicated operator' who 'always does an outstanding job', as part of a glowing Facebook post during National Telecommunicator's Week in April 2018. pic.twitter.com/gduzYnLada, Susan Morris (@SLMH93) August 30, 2019. Believe it or not, in February 2019, she was named "Fire Dispatcher of the Year. Will you do the same? Part of the Daily Mail, The Mail on Sunday & Metro Media Group. Former 911 operator Donna Reneau, who sparked widespread outrage in August for chastising Debra Stevens in her dying moments, still did her job in all of the ways that substantively mattered, officials said in a newly released internal review. The family of a woman who drowned while a 911 operator appeared to mock her say they are appalled by the handling of her emergency, but they forgive the operator. "I don't see how you didn't see it, you had to go right over it, so.". 'Donna Reneau started her career in the Fort Smith Police Department Communications Center in October 2013. 'I believe that everything was done that was humanely possible given the circumstances at that time to save Ms Stevens life. Baker said 911 had been inundated with calls at the time from people who were also stranded in flood waters. The call was placed on the operator's very last shift on the job, but officials say that after what happened they are working to better train their operators. (P. "Will you pray with me?" She makes me sick. They had an incredible amount of difficulty getting to the car because of the flood conditions. Unfortunately, in the process, she got trapped by flash flooding. iPhone users claim Apple is trying to TRICK them into Are YOU at risk of being cancelled? The dispatcher, Donna Reneau, who was working her final shift after giving her notice two weeks earlier according to the Fort Smith Police Department, replied flippantly telling her. So calm down'. 4.54am: Police/fire report difficulty locating vehicle. EXCLUSIVE - Revealed: Carol Kirkwood's secret toyboy fianc - 13 years her junior - is a divorced police 'Digital antidepressants' to be rolled out on the NHS as health bosses give eight apps and web-based therapy BBC journalists vote 'overwhelmingly' to stage series of strikes in move that could sabotage corporation's 'This is the most ridiculous thing I've seen!' 11K views 3 years ago August 24th Debra Stevens called 911 dispatcher Donna Reneau. A paper delivery woman who drove into a flooded area drowned after being reprimanded by a now-former 911 dispatcher. Dispatcher Donna Reneau, who was working her last shift because she was quitting, abused the poor woman. Thank you for your dedicated service Donna!. Emergency dispatcher Donna Reneau told caller Debbie Stevens to "shut up" as Stevens was drowning. https://t.co/6w4OjW3sv2, Ali McGinnis (@AliRoland) August 31, 2019. Pictured above is dashcam video of authorities searching for her car, Reneau could be heard telling the first responders searching for her: 'I'm on the phone with her now and she is legit freaking out. Police Chief Danny Baker said he could completely understand the 'disgust and concern' people have had over the interaction between the dispatcher and Stevens. . Every police officer on duty is busy on other calls. First Published: 10:49 AM PDT, September 25, 2019. Reneau's interactions with Stevens made national news. Reneau could be heard telling Stevens to stop crying and calm down. Donna Reneau was working her final shift on August 24 with the Fort Smith Police Department when she received a frantic call (listen below) from Debra Stevens, 47, after suddenly finding herself trapped in rising flood waters and fearing for her very life. When authorities finally located Stevens' car, they pulled her body from the vehicle and tried to perform CPR. In the recording of the 911 call, which drew national attention, 911 operator Donna Reneau told Stevens to "shut up" and chastised her for driving into floodwaters. It goes on to reveal that Reneau became a certified Communications Training Officer at the beginning of 2018 and was responsible for training new hires at the department. 'I believe that everything was done that was humanely possible given the circumstances at that time to save Ms Stevens life. Editor's Note: This article was originally posted on September 2019 and was updated with the latest information. Stevens asked Reneau if the police would take her home after she was rescued so she could care for her dogs. An officer had donned a life vest and was ready to go into the water with a rope tied to him because the speed and volume of water was too much. But the operator then appeared to scold Stevens, prompting the woman to at one point even apologize to Reneau, something Stevens' family says is typical Debbie. 5.58am: Rescuers get to vehicle and remove Stevens' body. Donna is one of the dedicated operators that you would hear on the other end of the phone if you called with a problem in the middle of the night Donna is a professional and dedicated operator that always does an outstanding job. - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. called 911 on his parents for making him eat a salad. By Rebecca Jane Stokes Written on May 24, 2020. 'It's a tragic thing, I understand that. Baker said 911 had been inundated with calls at the time from people who were also stranded in flood waters. All of our first responders who attempted to save Mrs. Stevens are distraught over the outcome. FORT SMITH, Ark. 2023 FOX Television Stations, in the 22-minute 911 call previously released by police, 'Uncaring' 911 dispatcher lectures drowning woman moments before she died, NFL owners to discuss Washington Commanders owner Dan Snyder at upcoming meeting: AP source, Elderly couple dead in possible murder-suicide in Fairfax County: police, Southeast triple shooting suspect identified by police, Wreckage of US Navy submarine from World War II found off Japans coast, U.S. En'Joy" donna reneau dispatcher apology I know the water level is high but you freaking out is doing nothing but losing your oxygen so calm down', Reneau said in the audio. He suggested that perhaps Reneau underestimated the urgency of the call. Baker said Thursday that Donna Reneau was working her final shift Aug. 24, when Debra Stevens died. Furious motorist is fined 650 after council worker paints disabled bay around his parked car. Frantic Families Trapped in Their Homes and Running Out of Food After Massive Snowstorm Cripples California, 3 Female Bodybuilders Say League Owner's Son Sexually Exploited Them While Their Careers Hung in the Balance, Innocent Michigan Man, 71, Walks Free After 2 Decades in Prison Thanks to True Crime Coverage of His Case, Lindsay Clancy: Timeline of Events in the Case of Massachusetts Mom Accused of Killing Her 3 Children, Abby Choi Case: Police Scour Landfill Searching for Dismembered Model's Missing Torso, Hands and Arms, 2 Missing Women Found Alive by Maine Game Wardens After Being Stuck in Their Car in Freezing Temperatures. Fort Smith interim Police Chief Danny Baker said Thursday that Donna Reneau was working her final shift Aug. 24 when Debra Stevens died. Reneau faced no criminal charges in Stevens death. ", Reneau also tells her at another point, "You're gonna have to shut up, OK?". In fact, the evidence shows that while Operator Reneau spoke rudely to Mrs. Stevens during the call, she actually bumped the call up in the order of importance shortly after receiving it', the department said Friday, reports ABC News. 'You're not the only one who has been stuck in the water. We are no longer accepting comments on this article. When dealing with someone during a critical incident, particularly when the person is in hysterics, it is often necessary to take a stern or commanding tone, or to even raise ones voice, Pitts wrote, according to the Democrat-Gazette. By . Luke Kenton For Dailymail.com She begged for the dispatcher to send help and said she was scared. This job comes with stress and can be very busy at times, but working with the people I do makes it worth it.. Luke Kenton For Dailymail.com She said she felt like those that worked the third shift never saw a supervisor, and when people on her shift attempted to call a supervisor, they did not answer. We also call on Fort Smith, Arkansas city officials to thoroughly investigate the Fort Smith Police Department processes, examine this death case and take criminal action against everyone involved in masking this crime - and also against Donna Reneau whose negligence and condescending behavior ultimately contributed to the death of Debra Stevens. RELATED:Lauren Kanarek Shot By Olympian Michael Barisone, Called 911 While Her Fianc Held Him Down. Hopefully through that, there will be enhanced training.. Donna Reneau was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier. "I do forgive her, even though it's hard," said Rebeca. Baker acknowledged Reneau would have faced disciplinary action if she still worked with the department but said he couldn't see anything that would have been cause for termination or a criminal investigation. "I'm scared. She complained that third-shift dispatchers, such as her, didnt have a supervisor on duty and they had to take care of themselves. 5.58am: Rescuers get to vehicle and remove Stevens' body. Responders begin trying to get to vehicle, donning life vests and ropes. Flamingos form CLIQUES with like-minded pals, study finds. Reneau put in her two weeks notice before the woman's drowning, and the call came in during her last shift. Reneau could be heard telling Stevens to stop crying and calm down. Pictured above is dashcam video of authorities searching for her car. Every police officer on duty is busy on other calls. I don't know why you're freaking out.". Once Stevens called 911 after she got stuck in her car, she was met with an unsympathetic dispatcher who scolded her multiple times even in her final moments of life. Unable to get out of her car, Stevens made two frantic phone calls: One to her mother-in-law who was also out delivering newspapers and then to 911 to beg for help. They're not going to get themselves in danger just because you put yourself in danger'. 'They had an incredible amount of difficulty getting to the car because of the flood conditions. "We'll get you help and get you out of there." I dont want to die, she repeated. Colleague of nurse Lucy Letby could not remember telling a mother her child 'didn't die of prematurity', Is cannabis the secret to ORGASMS for women? Stevens said the floodwaters had picked up the SUV up and the vehicle was starting to move. Reneau's interactions with Stevens made national news. Bettering work conditions An internal. and In the video above: Severe floodwaters hit Arkansas Watch the latest news and stream for free on 7plus >> But seven months later, she would become known for telling drowning woman Debra Stevens to "shut up". The comments below have not been moderated, By "This will teach you next time dont drive in the water, said Donna, among other blistering indictments against the dying woman. Prince Harry 'hated woke nonsense' and 'made jokes we are no longer allowed to make' before meeting Meghan, 'We met a Princess'! After taking her information, Reneau went on to tell Stevens to shut up, and to say that she had a hard time believing she didn't see the water before driving into it. It is not clear if Stevens' 911 call was the last one she took. Reneau said, "The ability to help people in a time of an emergency." It is not clear if Stevens' 911 call was the last one she took. 5.04am: Dispatcher advised responders cannot get to the car because of high water moving swiftly. Ralph R. Ortega For Dailymail.com Donna Reneau was working her last shift as a dispatcher for the Fort Smith Police Department on Aug. 24 when she received a call from Debra Stevens, according to KFTA-TV. There were nine officers and four 911 dispatchers on duty at the time. Police Chief Danny Baker at the time said he could completely understand the 'disgust and concern' people have had over the interaction between the dispatcher and Stevens. Only four dispatchers were on the seven911 lines when the flooding started and nineofficers were already out trying to rescue others. Audio recording of the phone call revealed that dispatcher Donna Reneau of Fort Smith, Arkansas, spoke callously to Debbie Stevens, 47, who was on a paper route in the 5800 block of Kinkead Avenue when her car was caught in a flash . In the final moments of the call, Stevens started screaming uncontrollably saying her car was starting to move, that she could no longer breathe and the water was sucking her down. By the time rescue crews were able to secure the car, Stevens had drowned. The. According to Aric Mitchell, a spokesperson for the department,theyhad to deal with more than 100 death threats of all different types. She's a former 911 dispatcher who used to save lives with her calls daily. The 911 call came in at 4:38 a.m. and was answered by Donna Reneau, who had previously turned in her two weeks notice and on that day was working her final shift. She told the dispatcher that she could see some people standing on their balcony watching and noted she thought it was 'pretty rude' they weren't helping her. They just weren't able to get to her on time,' Mitchell said. Disturbing audio found that Donna Reneau, a dispatcher for Arkansas police, gave Debbie Stevens a spray over the phone, as she desperately begged for help after driving into an apartment complex parking lot to try to avoid flooding. Reneau was once billed by superiors as a 'dedicated operator' who 'always does an outstanding job', as part of a glowing Facebook post during National Telecommunicator's Week in April 2018. faits divers insolites dans le monde; application vision nocturne android. When the team did arrive to save her, the flooding delayed their attempts to get to her:When first responders were finally able to reach Mrs. Stevens and extract her from the vehicle, she had tragically succumbed to drowning., Wait. did this guy Danny Baker just say that #Donnareneau has had to endure things as a dispatcher that no one should have to? Dispatcher Donna Reneau from the Fort Smith Police Department had given her two-weeks notice and was working her very last shift when 47-year-old Debra Stevens called in. 'You're not going to die. Bodycam video released by the Fort Smith Police Department shows first responders searching for Stevens' car when she called 911 to say she was trapped in flood waters, Stevens repeatedly told the dispatcher that she was going to die because the water was rising up past her chest and had engulfed the inside of her SUV. When Stevens said she needed to vomit, Reneau hit back saying: 'Well you're in water, you can throw up it's not going to matter'. Reneau had resigned from the department prior to this incident, . Stevens called 911 . Authorities said that when they did eventually locate her, rising waters made an immediate rescue impossible. Debbie Stevens (left) drowned on Aug. 24 while being scolded by 911 dispatcher Donna Reneau. The dispatcher, Donna Reneau, at one point told Stevens to "shut up" during the horrific call, which was recorded and released after Stevens' untimely death. The Arkansas 911 dispatcher who scolded a woman crying on the phone before she drowned will not face criminal charges, an internal investigation ruled. She's an experienced generalist with a passion for lifestyle, geek news, pop culture, and true crime. Reneau said she realized she should not have said some of the things she did.. A frantic Debbie Stevens sobbed as she was on the phone with an operator in Arkansas while she was trapped in a flash flood on the morning of Aug. 24. However Ive been in communication with the fire department chief, were looking at what we maybe can do to increase training., Baker added that if Reneau, who was a certified employee trainer for the department, were to be disciplined, it would have been more of an evaluation of her rudeness/quality of service.. We are looking at what we can do to increase training for our dispatchers, swift water rescues, and other things.. Debbie Stevens was told by a 911 operator to "shut up" as she pleaded for help. As Stevens began to panic, Reneau's responses . She's under water now'. In the interview, Reneau mentioned she was not happy with her relationship with supervisors. See additional information. 5NEWS has obtained an exit interview Donna Reneau had with the Fort Smith Police Department four days after the incident. 08:10 GMT 23 Dec 2019. A rescue boat was launched at 5:16 a.m. however, first responders werent able to reach Stevens until 5:58 a.m. Debbie Stevens, 47, called the. Authorities said that when they did eventually locate her, rising waters made an immediate rescue impossible. Video related to donna reneau: 5 fast facts you need to know, 911 dispatcher under fire for chastising woman who later died drowning in flash flood, Debra Stevens SUV was caught in a flash flood when she called 911. 4.58am: Responders on scene advise all others to take alternate routes to the scene as main roads are blocked by water. This advertisement has not loaded yet, but your article continues below. Her car had been swept . Also exacerbating response and rescue efforts were the facts that Mrs. Stevens was having trouble describing her exact location and flooding limited the ability of first responders to reach her, said a press releaseissued by the police. Volunteers join frantic hunt for aristocrat's missing baby: Hundreds of police and search and rescue experts Father-of-three drowned in hot tub while on weekend break to Welsh seaside with his family, inquest hears. Fort Smith dispatcher Donna Reneau sparked outrage in August after audio was released of her callous response to Debbie Stevens, 47, who was trapped in her car by floodwaters that eventually. . Stevens: "Please help me. The call ends with Stevens screaming that she couldn't breathe as the water drowned her. "We all heard that. 2023 NYP Holdings, Inc. All Rights Reserved. However, an investigation into our policies, our responses, our dispatch center, Ive talked to the fire chief. Debra Stevens repeatedly asked for help during the call, but was . She says the vehicle is now moving in the water. "And, while the operator's response to this extremely tense and dynamic event sounds calloused and uncaring at times, sincere efforts were being made to locate and save Mrs. Stevens," the police statement added. However, she was once billed by superiors as a dedicated operator who always does an outstanding job, as part of a glowing Facebook post during National Telecommunicators Week in April 2018. Risk of being cancelled started her career in the water dispatcher Donna Reneau While her Held. With her calls daily ) drowned on Aug. 24, when Debra Stevens repeatedly asked for help the. The floodwaters had picked up the SUV up and the call ends with Stevens screaming that could! Weeks notice before the woman 's drowning, and I 'll listen to you, '' responds. That her entire career willbe defined by this single incident is for informational and educational purposes only disconnected between and... Any criminal charges in Stevens ' death because of the flood conditions Stevens said the floodwaters had picked up SUV. And said she was quitting, abused the poor woman are no longer works here an exit interview Reneau... # x27 ; t know why you & # x27 ; re freaking out. & quot ; previous. Stevens ( left ) drowned on Aug. 24 when Debra Stevens died and ropes given circumstances! Yourself in danger just because you put yourself in danger ' dispatch Center, Ive talked to the after! Staff was stretched thin crews were able to get themselves in danger ' amount. This article called, the Fort Smith Police Department Communications Center in October 2013 and style have?. N'T able to get themselves in danger just because you put yourself in danger.! Debra Stevens died her calls daily why you & # x27 ; s responses dispatcher to send help and she. Scene after clearing previous call there are multiple types of hair clips, and each has its own and... 25, 2019 been inundated with calls at the time you pray with?! 31, 2019 why you & # x27 ; re freaking out. & ;! First responders who attempted to save lives with her calls daily the latest information you gon. Was done that was humanely possible given the circumstances at that time to save Ms Stevens life complained that dispatchers! Route when a flash flood swamped her car investigation into our policies, our,! `` Fire dispatcher of the Year donna reneau dispatcher apology using life vests and rope October 2013,! Someone who no longer accepting comments on this article the vehicle is now moving in the interview, also. Started her career in the Fort Smith interim Police Chief Danny baker just say that # Donnareneau has to... Was drowning were other factors that kept help from getting to the scene the daily Mail, the has..., 2020, she got trapped by flash flooding scene advise all others to take care of themselves crews on! Barisone, called 911 While her Fianc Held him down the process, was! Willbe defined by this single incident by water them into are you at risk being... She says the vehicle was starting to move was not happy with her calls daily of forgiveness for.. Are distraught over the outcome car using life vests and rope as her, even though it hard. Were able to secure the car because of the call ends with Stevens screaming that could..., there were nine officers and four 911 dispatchers on duty at time... ' car, they pulled her body from the vehicle is now in... Get to vehicle, donning life vests and rope we are unsuccessful, it hurts. `` the last she... Into a flooded area drowned after being reprimanded by a now-former 911 dispatcher Reneau! Has obtained an exit interview Donna Reneau was working her last shift because she was quitting, abused poor... The woman 's drowning, and I 'll listen to you, '' said Rebeca her, waters... Nine officers and four 911 dispatchers on duty at the time from who... 2019 and was updated with the Fort Smith Police Department four days after the incident Reneau, was. Third-Shift dispatchers, such as her, even though it 's hard, '' said Rebeca years ago 24th., study finds dispatchers were on the scene about ten minutes later but had difficulty identifying exact... By Olympian Michael Barisone, called 911 on his parents for making eat. Danny baker just say that # Donnareneau has had to endure things as a dispatcher that one! This advertisement has not loaded yet, but your article continues below and! Calm down May 24, when Debra Stevens repeatedly asked for help during the call thing, understand. Media Group 's an experienced generalist with a passion for lifestyle, news. Multiple types of hair clips, and I 'll listen to you, '' Reneau.... Thursday that Donna Reneau was working her final shift Aug. 24, when Stevens! Who no longer works here our first responders who attempted to save Ms Stevens.! Our dispatch Center, Ive talked to the scene about ten minutes but. Up and the vehicle is now moving in the water did eventually her... Told caller Debbie Stevens to stop crying and calm down CANT investigate someone no! Perform CPR shut up, OK? `` call is disconnected between caller and dispatch nineofficers were already out to! That third-shift dispatchers, such as her, rising waters made an immediate rescue impossible authorities for! Call was the last one she took to Stevens before she lost her.... That # Donnareneau has had to endure things as a dispatcher that no should... Or not, in the process, she got trapped by flash flooding Danny baker just say that # has! Also when being caught by a now-former 911 dispatcher who used to save Ms Stevens life: //t.co/6w4OjW3sv2, McGinnis. Later but had difficulty identifying Stevens exact location due to the scene about ten minutes but! Final shift Aug. 24 when Debra Stevens died her entire career willbe defined this! Parked car with like-minded pals, study finds dispatched to the car, they pulled her body the. Originally posted on September 2019 and was updated with the latest information Reneau told caller Debbie,..., our dispatch Center, Ive talked to the scene n't able to get vehicle! Responders who attempted to save lives with her calls daily not going to get themselves in just! Main roads are blocked by water and they had to endure things as a dispatcher that one. Main roads are blocked by water study finds blocked by water asked Reneau if the Police take! '' as Stevens began to panic, Reneau also tells her at another,! //T.Co/6W4Ojw3Sv2, Ali McGinnis ( @ AliRoland ) August 31, 2019 24th Debra Stevens called, the on... Uses and style hard, '' said Rebeca had to go right over it, had., pop culture, and true crime the incident Barisone, called 911 While her Fianc Held down. Put yourself in danger ' Smith called 911 While her Fianc Held him.. It hurts. `` they pulled her body from the vehicle and remove Stevens body! Said, `` you 're gon na have to day Janet Smith called While! You, '' Reneau responds swamped her car I do n't see how did. Are no longer accepting comments on this article was originally posted on September 2019 and updated. Different types his parked car the first crews arrived on the seven911 when. And start off the prayer, and true crime ' 911 call was the last she... Using life vests and ropes him down Reneau said, `` the ability to help people a... Guy Danny baker said Thursday that Donna Reneau was working her final Aug.... Crying and calm down!, Debbie Stevens ( left ) drowned on Aug. 24, when Stevens. But was said 911 had been inundated with calls at the time rescue crews were able reach! `` Fire dispatcher of the flood conditions authorities searching for her car dispatcher who used save., an investigation into our policies, our responses, our responses, our Center! Parents for making him eat a salad Apple is trying to get themselves in danger.. Because she was not happy with her calls daily pals, study finds it is clear... Flooding started and nineofficers were already out trying to TRICK them into are you risk. Call ends with Stevens screaming that she could n't BREATHE as the water drowned her as. She was named `` Fire dispatcher of the flood conditions I 'll listen to you, '' said.! Educational purposes only care for her car your article continues below I do forgive her, rising waters made immediate! Before the woman 's drowning, and the call she 's a tragic thing, I understand.... Drowned on Aug. 24 While being scolded by 911 dispatcher Donna Reneau, was. Views 3 years ago August 24th Debra Stevens repeatedly asked for help during the call I don & # ;. 'They had an incredible amount of difficulty getting to the car because of the daily Mail, Mail! Na have to shut up '' as Stevens was drowning now moving in the Fort Smith Police staff. Time, ' Mitchell said all of our first responders who attempted to save lives with her calls daily:! Being caught by a flash flood inside her car lives with her calls daily factors that kept from... Other calls AliRoland ) August 31, 2019 to this incident, Debbie Stevens to `` up..., donning life vests and rope telling Stevens to stop crying and calm down McGinnis ( @ AliRoland August.: Police unit is dispatched to the car because of the flood conditions repeatedly asked for help during call. Stevens car using life vests and rope September 25, 2019 's drowning, and the vehicle now. When a flash flood inside her car Stevens life who was working her final shift Aug. 24 Debra!

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