tsa spoc help desk

When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: The Credential Identification Number (CIN) is the eight digit number printed under the bottom left of the barcode on the back of the TWIC card. A SPOC service desk is ultimately responsible for ensuring that all tickets are resolved within the service levels that have been established for the organization. The enrollment process also requires the applicant to provide fingerprints, photo, and pay the enrollment fee. TSA will not require supporting documentation regarding your selection of gender. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. Once approved as eligible for TSAPreCheck, you must enter the provided KTN in the Known Traveler Number field when booking travel reservations on any of the participating airlines. You will receive TSAPreCheck screening even if your current gender differs from the gender you provided when you enrolled in TSAPreCheck, as long as the name, KTN and date of birth on your reservation match the name, KTN and date of birth on record with TSA. The FBI to retrieve your criminal history record, TSA contractors or other agents who are providing services relating to the security threat assessments, Appropriate governmental agencies for law enforcement, or security purposes, or in the interests of national security, Issued by the city, county, or state of birth, List applicant's full name, date of birth, and place of birth, Signature of the city, county, or state registrar, Document illegible due to wear/tear or damage, Any birth document titled with the word "Registration" or "Notification", Foreign Birth document that is not an acceptable State Department record of birth abroad, State-issued document stating applicant was born in a foreign country, Puerto Rican Birth Certificates issued before July 1, 2010, "No Record Certification of Birth" document, Primary Contact information (telephone and/or email), Height, weight, eye color, and hair color, Citizenship and/or immigration status information and documentation. You will be able to request assistance with enrollment questions via the pre-enrollment website. To find out more about the Transportation Security Officer . Find answers to commonly asked questions regarding MetricNet products and services. COMPANY SIZE 100 to 499 employees INDUSTRY Staffing/Employment Agencies FOUNDED 1980 WEBSITE For Card holders with the newest version of the TWIC Card, the CIN is also embossed on the front of the card. TSA may share information outside of the Department of Homeland Security (DHS) in accordance with the Privacy Act, 5 U.S.C. The UES Call Center can be reached via phone at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). document.documentElement.className += " js"; If made out to IDEMIA and for the exact transaction amount, the following will be accepted: money orders, company checks, and certified/cashiers checks. You can check your application status and retrieve your known traveler number (KTN) online. The Service Desk Analyst is responsible for managing the desktop support environment including minor server/network administration as needed to support business continuity. You may make an appointment online on this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). MetricNet offers Contact Center benchmarks with cost, quality, and service level metrics for organizations that operate their own internal contact centers as well as those that outsource the contact center to a managed service provider. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: Two-letter abbreviation of the state that issues the CDL followed by the CDL ID number. The security threat assessment is valid for a period of 5 years, but individual State licensing rules will determine the expiration of the HME on the commercial drivers license. To make an appointment for card pick-up, you must first check the status of your card. If you are in this situation, your final eligibility determination may take longer to complete due to manual processing. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. It is recommended that you schedule an appointment. After notification that the card has been mailed, applicants have 60 days to report non-receipt of the card by contacting the Universal Enrollment Services (UES) Call Center at: (855) 347-8371. ET, to request a gender data update with the TSAPreCheck Application Program. Customers from all states may contact TSA Customer Service at 833-848-4759 or email HME.question@tsa.dhs.gov for STA status updates. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. TSA Contact Center: (866) 289-9673 Weekdays: 8 a.m. to 11 p.m. Renewing will NOT add 5 years to the current expiration date. Applicants have the option to pre-enroll online to provide initial biographic information and make an appointment before visiting an enrollment center. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for TWIC applicants. For clarification, a ball cap, knit cap, or non-religious scarf or handkerchief is not considered religious headgear. Our call center resources and articles are leveraged by contact center professionals worldwide. The gender on your identification document does not have to match the gender you select on your TSAPreCheck application. If you are unable to find your answer in the FAQs and need assistance with a service, please call 855-DHS-UES1 ( 855-347-8371) 8am - 10pm Eastern, Monday - Friday. You must fill out the HME application online or over the phone (depending on existing application procedures within the State in which you are applying) and confirm the TWIC STA is valid and there is sufficient time remaining prior to the TWIC expiration date (one year or four years depending on the state). In-person enrollment may take less time if you have pre-enrolled with your biographic information online before visiting the enrollment center to complete the application. MetricNet offers Service Desk benchmarks with cost, quality, and service level metrics for organizations that operate their own internal service desks as well as those that outsource the service desk to a managed service provider. google link). After one year, the person will be considered as a new enrollee and will receive a new KTN if approved. Rather, a single point of contact service desk is a facilitator and coordinator of the entire end-user support process. Some applicants may be directed to renew in person at an enrollment center after completing the online renewal form. Enrollment must be completed in-person at an enrollment center location servicing the TSAPreCheck application program. IT Support, Technical Support. This is important. Provide 24X7 first-line support for all Warehouse Automation. Service management software for the public sector, bridging the gap between the administration and the final citizen. Click here to find the closest enrollment center. The ideal state is what we call a Single Point of Contact (SPOC) IT Help Desk structure. Wayne states, to make a SPoC Help Desk effective we need the following; 1. Watch the 2020 Single Point of Contact webcast here! Identification Learn about ID requirements. TWIC applicants who request to receive their TWIC card by mail will receive a phone or email notification that the card has been mailed. Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view. If you choose to password protect your attachments, please use your KTN as the password (letters must be capitalized). If the names on your documentation or enrollment do not match, you must provide a valid Photo ID with your current legal name and a name linking documentation such as an original or certified copy of a name change document to include marriage certificates and divorce decrees. CDL holders who are approved for an active HME Threat Assessment are also eligible for TSAPreCheck Expedited Screening if they meet eligibility criteria for the TSAPreCheck program. You must provide a valid photo ID that matches your full legal name. These include security-related offenses at an airport, on board an aircraft (including assault, threat, intimidation, or interference with flight crew, physical or sexual assault or threat of physical or sexual assault of any individual on an aircraft), at a maritime port, in connection with air cargo, and other regulatory violations. Some individuals may need to renew in person, for example, if the fingerprints provided during their initial enrollment were deemed low quality at time of enrollment, or if they have changed their name and have not gone through TSAs data update process. TSAs contracted Universal Enrollment Services provider, IDEMIA, manages the online web pre-enrollment application and the enrollment centers that collect biographic and biometric information for programs including TSAsPreCheck Application Program, Hazardous Materials Endorsement (HME) Threat Assessment Program (HTAP), and the Transportation Worker Identification Credential (TWIC) program. An applicant must be a U.S. citizen, U.S. national or Lawful Permanent Resident (LPR) and cannot have been convicted of certain crimes. ET My TSA App The MyTSA app provides you with 24/7 access to the most frequently requested airport security information on any mobile device. Media Contact public affairs. Please pre-enroll and visit an enrollment center if you would like to enroll with a comparable assessment. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for TWIC applicants. You may expedite the application process by completing an optional online TSAPreCheck pre-enrollment. }); If an applicant has a record of any of the crimes identified in the eligibility requirements, they may choose not to apply, as the application fee is nonrefundable. You can add or change information entered during pre-enrollment during the in-person enrollment process, where you will review your application for accuracy and completeness and submit your fingerprints. Individuals may become eligible for TSAPreCheck as members of existing Trusted Traveler programs, including the TSAPreCheck application program, Global Entry, NEXUS, SENTRI, as well as individuals who have a Known Traveler Number and have been deemed eligible via other TSA initiatives. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. The fee for TWIC is $125.25, and the credential is valid for five years. There are three ways to schedule an appointment: The TSAPreCheck Application Program requires a nonrefundable enrollment fee of $78.00. If approved, most applicants receive their Known Traveler Number (KTN) in 3-5 days, though some applications can take up to 60 days. Appointments are recommended but not required. Will be the Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as disposal. Medical certification is not required. Yes, TSA is committed to promoting the freedom, dignity, and equality of all people, including LGBTQIA+. If you are a member of the TSAPreCheck Application Program, you may call (855) 347-8371 weekdays, between 8 a.m. and 10 p.m. Email You can request information, submit a complaint or compliment, tell us about a TSA PreCheck issue, and request TSA Cares Assistance as well as let us know about a security issue or civil rights violation. For Card holders with the newest version of the TWIC Card, the CIN is also embossed on the front of the card. The enrollment fee is $86.50, and this fee covers the operational costs associated with the background check. You will be required to provide the necessary identity/immigration documentation and submit fingerprints during your in-person enrollment. No, the gender on your identification documents does not need to match the gender you select on your TWIC application. TSA will complete your profile update within 45 days of receiving your documentation. Claims Submit a claim for lost/damaged items or personal injury. Cash and personal checks are NOT accepted. You are eligible to receive TSAPreCheck screening even if your current gender differs from the gender you provided when you enrolled in TSAPreCheck, as long as the name and date of birth on your reservation match the name and date of birth on record with TSA. You renewed online during your previous TWIC enrollment. Call IDEMIA at 855-347-8371 (855-347-UES1) Enrollment Center locator: https://universalenroll.dhs.gov/locator From your Flight Training Provider for flight training: TSA does not have this information. ITIL Incident Management: Managing Technical Chaos. enrollment center location servicing the TWIC program, required identity/immigration documents for TWIC. The aim of SPOC is precisely to gather all inputs and manage in unified way, offering customers and users a single output or several, but always with a perception that their requests are being efficiently managed and aligned. Eyeglasses worn on a daily basis may be worn for the photo. You may be licensed in any state or the District of Columbia to enroll at a UES Enrollment Center for TWIC and/or TSAPreCheck. You can select Male, Female, or Another Gender as your gender when applying for TSAPreCheck. They are available Monday Friday, 8AM 10PM Eastern Time. Click here to see if your card was affected. Most applicants receive their Known Traveler Number KTN in 3-5 days, though some applications can take up to 60 days. But, what does it mean beyond the acronym? 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