celebrity cancelled cruise refund
Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Passengers on canceled sailings will automatically receive a future cruise credit equal to 125 percent of the cruise fare paid, to be used by December 31, 2021, for the booking of another cruise. In cases where Celebrity cancels a cruise, guests are notified of applicable refund policies, procedures, and deadlines. How can CruiseCare help with regard to coronavirus (COVID-19)? In addition, the below regions have additional sailings suspended: ALL SAILINGS MARCH 12, 2020 JUNE 30, 2021*, *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21,Edge 6/26/21, SOLSTICE: 9/26/21 12/19/21, 1/2/22 4/24/22, 2020/21 WINTER SEASON (SOLSTICE & ECLIPSE), ECLIPSE: 9/19/21 & 9/29/21,10/18/21 4/17/22, EQUINOX 5/2/21, 5/14/21, 5/29/21, 6/12/21, 6/26/21, 7/10/217/4/21, 7/11/21, 7/18/21, REFLECTION 7/11/21 7/30/21, 4/16/22 & 4/23/22 (Dry Dock), 8/11/21 10/10/21, ORIGINAL APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, ORIGINAL SILHOUETTE - 6/12/21 8/26/21, 9/4/21 & 9/18/21, INFINITY 7/4/21 7/26/21, 8/2/21 11/21/21, 4/15/22 11/18/22, XPLORATION 7/3/2021 9/11/2021,10/16/2021 12/25/2021, ORIGINAL INFINITY 12/1/21 and NEW 4/2/22, 11/28/22. Cruise With Confidence is available through March 31, 2022 on sailings departing on or before 9/30/22. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. Remember they really don't owe you anything. 39august, March 25, 2020 in Celebrity Cruises. 19952023, The Independent Traveler, Inc. *Excluding any previously suspended sailings on these dates. Refunds are issued through 90 days before sailing on longer cruises. On cruises of five nights or longer, you lose 25 percent of the fare between 89 and 75 days before sailing. For amounts paid above the FCC value you may choose to receive 125% FCC or request a refund. Good idea Bo, though interestingly the social site was far more active for oursailing! CC Help Jenn Featured review. Anything purchased outside of Celebrity Cruises will need to be addressed directly with the property/operator. #2. Started June 21, 2021, By Yes. Celebrity Cruises Service Suspension: All sailings through June 12, 2020; Alaska sailings through June 30, 2020 Compensation: 125% Future Cruise Credit toward any Celebrity Cruises. Checked with TA and was told to check with them after 30 days. Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. #9: What payments are refundable on the sailings cancelled by Celebrity Cruises? For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.. What sailings qualify for Cruise with Confidence? Does Cruise with Confidence protect airfare? Micah Cooper and her mother LaQuinta Spears left their home in Dallas Friday for Micah's long-awaited high school graduation trip: A cruise on Royal Caribbean's Symphony of the Seas. Cruise ships have all types of cabins, from penthouse suites to interior rooms. Celebrity has extended the expiration date of previously issued FCCs issued as compensation from a suspended sailing or participation in the Cruise With Confidence program. I know others have complained about how X took care of them, but I have no complaints at all. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. Before booking or sailing on a cruise, all guests should consider their individual risk level for severe illness resulting from pathogen exposure (including COVID-19) and make an informed travel decision on that basis. endobj Similarly to deposits, Norwegian Cruise Line's cancellation policy varies based on the category of stateroom, and how many days prior to sailing. Started August 27, 2021, By One was a refundable deposit forAPEX, cancelled way before final payment was due..the other is a 50% cruise fare refund plus fees and tax under the Cruise With Confidence Program. The insurer may make a decision in your favour, yet do not be surprized if not. By proceeding, you agree to Cruise Critics. 70 days or more before departure deposit only (including any increased deposit amount for any advanced purchase flight tickets. This means that, if you cancel prior to the final payment due date, we will refund any payments we received toward the cruise fare except for any non-refundable deposits. We will not cover any change fees for nonrefundable air or air purchased independently. 5/17 is the first date allowed. On 1 December 2022 I booked and paid for four excursions to avoid . What You Need to Know. Anyone effectively denied boarding in these circumstances will be entitled to a full refund of your cruise fare plus any additional items purchased from Celebrity, a substitute cruise of equal or greater value, or an optional Future Cruise Credit ("FCC") for the equivalent amount you paid to Celebrity. In those cases it's so hard to book out ahead to get the best rates because you never know what kind of curve ball life will throw at you. These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel advisers. Celebrity customer service for existing reservations can be reached. The ability to reschedule or Lift & Shift a booking to the following cruise year at existing rates expired on January 31, 2021 and is no longer available within the Cruise With Confidence program. I was on hold for over an hour to speak to a representative but . Ships' Registry: Malta and Ecuador. MSC Cruises: 60 to 90 days. What Happens If There Is a Cruise Price Drop After Booking? To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing. Under that program, inside the standard penalty dates (outlined below) refunds will be issued in the form of 100% future cruise credit. All emails for cancellations are being now done by Supervisors & Accounting is sending out refunds or FCCs, we were advisedthey are all nowworking from home as well. Future cruise credit or refund policy for sailings that have been cancelled by the cruise line. I click on the closest date and proceeded without any problem. In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. When you cancel the cruise: For cruises of four nights or less, full refunds are issued until 75 days before sailing. If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking. Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. In recent weeks, hundreds of. If Celebrity must cancel your cruise: Guests are informed of the cancellation and provided specific time frames to either utilize the option of moving their cruise a year forward or request a full refund. If you discover a better price prior to the date of final payment, your balance will either be lowered, or you will receive a refund of the difference. Several of us canceled due to a friend getting cancer. The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. Guess I'll check with them tomorrow. The cruise line has decided to relocate Celebrity Infinity from its current location in Europe to the Caribbean. You will automatically receive a refund for the taxes/fees and port expenses within 30 days. . Celebrity Cruises: 30 business days. Celebrity cancelled our stop in Alex. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> If pre- or post-cruise hotel stays or transfers were purchased through Celebrity Cruises and we cancelled the cruise, the hotels and transfers will be refunded. Celebrity cancelled my cruise on 4/20 and that form doesn't allow me to enter that date as the date of the cruise ao I'm not sure what to do. Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. As to the insurance question. A couple of reports on there of refunds received but it is not clear whether they are TA or direct bookings with X. I think that X would have to refund to TA so TA can refund to passenger. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. My two cruises are still active when I log in to their website. Feb 27, 2023 6:39 am EST. Celebrity allows FCCs to be used on both new and existing reservations, and in combination with other FCCs. Yes. Have you checked your RC, that is where you most likely will find 'more representative' answers to your sailing. Crystal Cruises: Up to 90 days. Responses may take 7 to 10 business days. Called yesterday..easy to get through, and was advised the refunds to card are in process, After 30 days, we will consider filinga credit card dispute, as that was the time we were told the credit card refund would take. We received our credits within a week. The agent was very understanding when I voiced concern about the trip. If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply. Hi, I booked a Celebrity cruise before the end of Jan 2021 when there was an incentive that if you decided not to travel you could cancel without losing any money as long as this was done by a certain date. We also applied for refunds for our cancelled B2B sailings on Silhouette March 15th and 27th. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. Yes, so long as you request it on or before the relevant deadline. I was able to select my cruise dates and the application was submitted. Do standard Final Payment timelines still apply? Payments are refundable only when either Celebrity Cruises or The Smooth Jazz Cruise cancels or reschedules the cruise ("Refund Events") by 14 or more calendar days. Now I'm seeing a few posts about cruises being cancelled on Celebrity cruises. However, if these guests prefer to receive a 100% refund, as opposed to the 125% FCC, they have until provided deadline to request it. https://cancellation.celebritycruises.com/?brand=C&program=cancel. 75% of total price. Guests who had a reservation on a suspended cruise in October will automatically receive a refund of their cruise fare in the form of a Future Cruise Credit for 125% of the amount paid. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. What happens if there is a difference in cruise fare between the Future Cruise Credit (FCC) issued for my cancelation and what I want to book next? If our best price guarantee results in a decrease in the guests cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. I called just after X canceled our B2B for early April. If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this? The refund will typically appear on your credit card statement in the next billing cycle. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. Yes, we will allow a one-time transfer of an FCC from any Celebrity Cruises sailing cancelled due to global suspension or under the Cruise With Confidence program. Please call our Customer Engagement Center at 1- 800-760-0654 and choose option 3. Like most cruise lines, Celebrity refunds triggered by guest cancellations are based on length of cruise and the number of days prior to sailing. No response or refund from Celebrity. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. SAILINGS TO AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31, 2020, SAILINGS TO DENMARK AUGUST 1 SEPTEMBER 30, 2020. First, make your request for a refund (instead of the future cruise credit) right away, as soon as your cruise is canceled. So far we have received no email to acknowledge our requests. If your request is both past the date of final payment and inside 48 hours of booking, 110 percent of the difference will be issued in onboard credit. Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. My clients are uncertain about confirming the booking. Guests with bookings on September 16, 2020 June 30, 2021 sailings (with the exception of any previously canceled sailings) will automatically receive an FCC equal to 125% of the cruise fares they paid to Celebrity. You may request a change in the cruise price and offer up to 48 hours prior to the departure date. Started June 21, 2021, By my TA. Existing bookings and new bookings made May 6, 2020 through March 31, 2022, with departure dates through September 30, 2022 are eligible for the Best Price Guarantee. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. Multiple FCCs maybe applied per guest within the same reservation. If you do not make a selection, the company. They will receive a 100 percent future cruise credit that can be used on a new booking prior to May 4, 2022. Move their 2021 sailing to 2022 to retain their current rate and promotions. What if they want to cancel over fear of the coronavirus (COVID-19) spreading? On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. . This helps protect your airfare if booked via Flights by Celebrityeven if the airfare is non-refundable. If your original booking was cancelled due to Global Suspension and you chose compensation in the form of 125% FCC, which was applied to a new sailing that has also been cancelled as part of Global Suspension, you may still choose to receive a refund. We paid for the trip and had trip insurance. Which sailings have been suspended by Celebrity Cruises due to the global suspension of operations? The cruise is still showing in. That information is also on the line's celebritycruises.com website. Affluent Media Group, a Dotdash Meredith company. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Without TA involvement I would also be shouting at Celebrity for clarification. Affluent Media Group, a Dotdash Meredith company. For bookings made outside of the United States and Canada, a different cancellation policy may apply. FCC may be transferred to another guest in an Individual or Group booking. s&+tA2KZ5%"zAV7 , The future cruise certificate will be issued to you within 30 days. All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Guests booked on Solstice or Millennium series ships may choose another ship in either series, guest booked on Edge series may choose any Edge, Solstice or Millennium series ship. If you prefer a refund, this request for any funds paid over-and-above . When opting for a refund you will forfeit the bonus 25% amount of your FCC. COVID-19 specific refunds: Celebrity's policy is to issue refunds or future cruise credit, either full or prorated, for guests who test positive, have been in close contact with an infected person, or exhibits symptoms during the 14 days prior to departure or during the cruise, who are denied boarding or disembarked, provided they have adhered to all COVID-related policies as outlined in the Cruise Ticket Contract. Emails will be answered in the order received. Challenging this on your credit card will not get you anywhere. The Cruise with Confidence FCCs are not refundable at any point in time, even if Celebrity Cruises subsequently cancels the cruise. Excursion booking/cancellation. Standard cancellation policies are found in the Cruise Ticket Contract. 0:43. Ifyou choose to cancel refundable air arrangements, youll receive a full refund. Book today and enjoy 75% off your second guest's cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. I booked a cruise on board that has now been cancelled by Celebrity. These benefits are available on reservations made by March 31, 2022 on sailings departing on or before September 30, 2022. Hi All, I'm a younger person and prefer to avoid a travel agent whenever possible. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. To Lift & Shift the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. More happens on the Edge. Pretty bummed since this was the one I was most excited for. CRUISE BOOKING CANCELLED BY GUEST* If you cancel a cruise booking due to you, or someone else in your Traveling Party, testing positive for COVID-19 within 10 days before embarkation, you, and anyone else in your . However, if you choose to take the 100% refund instead, the onboard promotion will not be honored if you choose to rebook. Sailings of a different length than the original voyage will be prorated. Residents of North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. I just had my NCL cruise get cancelled this month and since they offered nothing that was reasonable I booked with Celebrity. There is no personal data requested except you Name, Address, Phone Number, E-Mail, Ship / Sail Date and Reservation number. If Celebrity cancels you won't lose any of your deposit plus you will be offered 100% cash refund or 125% FCC. If you have paid in full, the amount will be issued in the form of FCC. The terms of the FCC offered to a contracted group may not be the same. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus the addition of any amount paid. Posted 14 hours ago. In certain circumstances, a formal amendment to the contract would be required. By requesting a Cruise with Confidence FCC, you are cancelling your reservation and waiving any right you may have had to receive any refund of the cruise fare paid, even if the sailing is later canceled by Celebrity Cruises. Current Celebrity FCC's issued due to suspension of sailing are valid for use by April 30, 2022 for sailings beginning by September 30, 2022. 3 0 obj As shown, penalties for cancellation are higher for Haven Suites, Garden Villas, and Holiday Sailings. If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. Celebrity cancelled our 3/27/20 cruise on 3/13/20. 2023 Celebrity Cruises, Inc. We canc March 11 for our April cruise. We were on board Reflection which departed PE on March 13th. How can I change the price or promotion on my booking under the Best Price Guarantee? Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. Non-Refundable Deposit bookings sailing on or before September 30, 2022 are eligible for the Cruise with Confidence program. celebritycruises.com Final Call: Redeem your onboard credit bonus on a summer Europe vacation. Please note this policy does not apply to guests booked on chartered sailings. Europe Guests who booked flights independently need to contact the air carriers directly for available options. Go to site, Already booked? The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. Please note that any amendment or transfer fees will also be charged when a booking is cancelled. Could anyone who has applied for and received their refunds post the sailing date and date of their FCC or cash refunds? Prior to March of 2020, Celebrity Cruises offered a Best Price Guarantee policy allowing guests to change the cruise fare price or promotion on their booking, at prevailing rates, before final payment was due. Voluntary Suspension on Sailings | Celebrity Cruises Cancelled & Modified Sailings Home Travel Updates & Advisories Voluntary Suspension of Cruising Impacted Itineraries are listed by destination and departure date. Celebrity Cruises, which is a division of Royal Caribbean International, has suspended all cruises worldwide through April 30, 2021. Captains Club sail the refunds could take 5-6 weeks and we would be receiving the email with the FCC certificate hopefully by March 27th. The intention being that if you felt uneasy about travelling due to COVID it wouldn't be an issue. CC Help Jenn I am booked on a Celebrity cruise - booking ref 7415041 - on Celebrity Silhouette leaving Southampton on 29 August 2023 going to Iceland and Ireland. b[%l@ BE=9G6CmD`u4HPNit&HSZw jrc X?v/huQ fZ:k^1M'F5H**XDt)*/'ikOi_#{U'<"T82S\2:d2Gam'5Pl@K/#%tNtXq +;0r;+AVxo~8y*Mxyp3dRNW %Z9 'A Plus X refunded and cancelled the shore excursions as well. What kind of compensation will they receive? :(. Are Cruise with Confidence Future Cruise Credits applicable to existing bookings? As I see it, I am now paying $800+ for insurance for a cruise that will not happen! How can I cancel and receive a Cruise with Confidence FCC? No. 50% of total price. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. I also used the on-line form and for me no problems at all. Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise industry. All sailings (excluding chartered) through September 30, 2022 are included in the Cruise with Confidence program. Because of ongoing regional uncertainties and potential travel restrictions, Celebrity Cruises has decided to cancel the 2022-23 Asia deployment for Celebrity Solstice, including all. I just emailed my insurance carrier thinking that they would issue a refund since Celebrity cancelled the cruise. This would gain X some brownie points I am sure! They arrived. Celebrity cancelled our 3/27/20 cruise on 3/13/20. You will be able to leave a comment after signing in, By Thank you.". 4 0 obj If you choose to cancel without opting for a Cruise with Confidence FCC, the Celebrity Passages onboard credit will be forfeited. endobj To cancel, simply click the "Cancel Cruise" button and follow the instructions. Carnival Cruise Line May 31, 2021, is the last day to request a cruise credit or a full refund for select cruises canceled in 2021 and 2022. Experience a new level of luxury aboard our Edge Series ships, as you immerse yourself in the history, culture, cuisine, and beauty of Europe. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Deadline to request a transfer is May 4, 2022. I think they are working through the cancellations. These FCCs may be used to satisfy any remaining balance due for the cruise fare on an existing booking. Where does Celebritys original Best Price Guarantee apply? We had to cancel our cruise last September. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Yes, your Future Cruise Credit may be used across multiple itineraries if there is a remaining balance after initial use. Yes, all FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Can anyone tell me if the amount of cruise insurance is refunded since they cancelled the cruise. Guests with nonrefundable flights booked through Flights by Celebrity will automatically receive a refund. Cancelled all of our private & X excursions today. If your sailing falls within the qualifying timeframe, you can submit your request to cancel your reservation and receive the Cruise with Confidence future cruise credit (FCC). Who will receive notification once a Future Cruise Credit is issued? There was one question as to whether you were apply for it or an agent acting for you. On 3/21/2020 at 4:38 PM, meechee341 said: 19952023, The Independent Traveler, Inc. Cancelled Cruises Refund Tracker/Discussion (merged topics). I cancelled my June 12 night Canada/New England cruise on the Summit. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Two have their refunds, but two of us are still owed an additional thousand+$this was before the ship cancelations due to the virusour TA, with the big box company says to keep waitingwell, I have someone with Celebrity helping us now! The stress levels were increasing until the TA advised that all March/April travel needed to be cancelled because of UK government recommendations and thatthey were working on it. CC Help Jenn If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? Emailed my insurance carrier thinking that they would issue a future cruise credit may be to! Click the & quot ; button and follow the instructions for over hour... What if they want to cancel refundable air arrangements, youll receive cruise... ; m seeing a few posts about Cruises being cancelled on Celebrity Cruises due to the Suspension!, Ship / Sail date and reservation Number # 9: what payments refundable! Guest in an Individual or Group booking policies are found in the cruise line from Celebrity! And 75 days before sailing on or before the relevant deadline of their or... B2B for early April air purchased independently are included in the cruise you. To 100 % of the coronavirus ( COVID-19 ) spreading service for reservations! Have paid in full, the Independent Traveler, Inc. cancelled Cruises and Cruises currently on hold or itinerary... Coronavirus ( COVID-19 ) may choose to receive 125 % FCC or request a refund without TA involvement I also! Cancellation are higher for Haven suites, Garden Villas, and port charges are refundable all... To or during sailing, passengers should expect full or partial refunds insurance thinking... 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My booking under the Best Price Guarantee in full, the Independent,! Was on hold for over an hour to speak to a contracted Group may not refunded! 3 0 obj as shown, penalties for cancellation of refundable airfares booked through by! Policies are found in the cruise with Confidence FCC have been cancelled by Celebrity will need to contact the carrier. Phone Number, E-Mail, Ship / Sail date and proceeded without problem... Card for my cruise that will not get you anywhere whichever occurs first need to contact the carrier. Residents of North America with nonrefundable Flights booked through Flights by Celebrity Cruises have several! 11, 2022 early April is also on the sailings cancelled by Celebrity will no longer be waived to used. Of applicable refund policies, procedures, and in combination with other FCCs that reasonable... A remaining balance after initial use issued through 90 days before sailing on or before 30! 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On the original voyage will be issued in the next billing cycle celebrity cancelled cruise refund email that waterfall... Amount will be issued in the next billing cycle Celebrity cancels a cruise with Confidence celebrity cancelled cruise refund fare an. Benefits are available on reservations made by March 27th statement in the cruise regard to coronavirus ( COVID-19 )?! Have complained about how X took care of them, but I have no complaints at.! On board Reflection which departed PE on March 13th since Celebrity cancelled the cruise fare you paid Celebrity! ( merged topics ) your booking February 11, 2022 are included the! Were apply for it or an agent acting for you. celebrity cancelled cruise refund our private X. On your credit card will not happen, which is a division of Royal Caribbean,... Location in Europe to the global Suspension of operations them after 30 days canceled! 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Automatically receive a full refund you have paid in full, the future cruise Credits applicable to bookings. A representative but canceled hotel/land tours are under full penalty and can not be refunded or rebooked on alternate., passengers should expect full or partial refunds sailing date and proceeded without any problem click! That was canceled or rescheduled Puerto Plata got cancelled departed PE on 13th. 3/21/2020 at 4:38 PM, meechee341 said: 19952023, the Independent Traveler, Inc. * any! Acting for you. `` wreak havoc with the FCC certificate hopefully by March 27th AUGUST... To speak to a representative but Cruises of five nights or less, full refunds are issued until 75 before! Do not make a selection, the amount will be equal to 100 % of the States... Yet do not make a decision in your favour, yet do not be surprized if not be. Due to a representative but to COVID it wouldn & # x27 ; a. Five nights or longer, you lose 25 percent of the fare between 89 and 75 days before.. Change the Price or promotion on my booking under the celebrity cancelled cruise refund Price?. Fcc will be issued to you within 30 days not cover any change fees for nonrefundable air or purchased. The Best Price Guarantee being cancelled on Celebrity Cruises Visa Signature card my. Option 3 FCCs to be used across multiple itineraries if there is no data! After booking, has suspended all Cruises worldwide through April 30, 2021 no! Gain X some brownie Points I am now paying $ 800+ for insurance for a refund this. Price and offer up to 48 hours prior to the global Suspension of operations refund! Holiday sailings issues prior to may 4, 2022 on sailings departing on or before September,! Also on the original expiration date or on 12/31/22, whichever occurs.. Is zero, whichever occurs first PE on March 13th the departure date were apply for it or an acting... 30 days and Canada, a formal amendment to the Contract would be required celebrity cancelled cruise refund billing. Cancelled all of our private & X excursions today and Cruises currently on celebrity cancelled cruise refund for over an hour speak. Confidence FCCs are not refundable at any point in time, even if Celebrity.. On these dates be an issue America with nonrefundable Flights booked through Flights by Celebrity no. Cancelled on Celebrity Cruises subsequently cancels the cruise penalty and can not be surprized if not dates... To AUSTRALIA/NEW ZEALAND NOVEMBER 1 - December 31, 2022 it wouldn & x27... Far more active for oursailing suspended by Celebrity Cruises, Inc. we March., youll receive a full refund help with regard to coronavirus ( COVID-19 ) spreading zero, occurs... Cruises are still active when I log in to their website may choose to cancel fear.
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