why are my stubhub tickets not available yet
StubHub is an eBay company that began selling and reselling event tickets in 2000. If you buy you are covered by Stubhub fan promise. All Rights Reserved. Stubhub has had some serious software glitches the past few months. (Game is day after tomorrow). Danielle is the author of this solution article. I read that uninstalling and installing the app could help, but it does not. You might have to create an account. A ticket delivery delay can happen when: The ticket company hasn't released tickets to the original buyer yet The venue, artist, or team won't release tickets until a couple days before the event When a ticket delay happens, you may not get your tickets until just before the event. Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! Tickets for the big Springsteen and E Street Band stadium homecoming shows at MetLife go on sale Friday, Feb. 24, 10 a.m. for the Aug. 30 show and noon for Sept. 1, through Ticketmaster.com for "Verified Fans.". Yes So, while the website doesn't look as appealing as Vivid Seats, it is easier to find what you want. On Android, tap Add tickets and select a PDF or mobile QR screenshot from your Google Drive. If you're linked to Facebook and signed in with different credentials, you may have created a second StubHub account. Select 'Get tickets' then 'Track your ticket(s)' for tracking details. It's the real deal Buying tickets on StubHub guarantees you a. We are changing the way you register and sign-in to the StubHub Community. Also, the pandemic broke their back and their customer service is almost non-existent. Make sure you signed in with the right account. . I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. Some teams, venues, or artists put delivery delays on tickets issued to original buyers. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive. Check both the 'Open' and 'Completed' tabs to see if your tickets sold. . Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. The mlb for security reasons doesnt create their viewable tickets until a day or two before the event. There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready." 06-11-2019 09:38 PM 0 Reply CameronJ Stubber Re: No barcode after accepting the ticket Like eBay, StubHub ignores design in favor of data. When I click "Get tickets" in the browswer instead of the app I get an option to download the tickets, but then when I download them the file is zero KB and empty. If you have the PDF file, you can relist them and upload the tickets. Is this normal? Customer service all the way to your seat, 2000-2022 StubHub. I understand they are starting to hire and train customer service staff again (after major layoffs during the pandemic), but they obviously have a long ways to go. It is common for ticketmaster to not release tickets in advance (therefore the seller has to wait to complete transfer or alternatively, they do not appear for you to use yet). Will my seats be side by side? StubHub facilitates the transactions between buyers and sellers but holds no inventory.. Press J to jump to the feed. Do I need to verify my email address to access tickets? Re: selling tickets that arent available yet. If Last Minute Services is available, you can, (on the StubHub app, tap the first drop-down menu to see it). They "guarantee" tickets in time before the event, however, I had to call customer service because I hadn't received my tickets. Select 'Get tickets' to download and print, Use the StubHub app to scan them at the event like a Mobile ticket, or, Select 'Get tickets' to download and print them like an Electronic or Instant download eTicket (PDF) ticket, They'll be delivered to the address you chose when you bought them, We'll email you when they're in-transit so you can follow the delivery. Anyone know what to do? Did you find it helpful? Id guess brokers who have confidence theyll get tickets. I found two separate listings for tickets in the same section and row. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Use of this website signifies your agreement to our, / Understanding your order's delivery status. As long as you claimed the tickets in your App, you'll be good to go. You can add PDF tickets or mobile QR screenshots by opening the file and selecting Copy to SeatGeek. Sometimes season ticket holders for the venue have access. I buy baseball tickets and get the order confirmation, except when I click to view the tix, they arent ready? I never received an email. Did you find it helpful? Click 'Get tickets' to download and print Mobile or print Use the StubHub app to scan them at the event like a Mobile ticket, or Some fans had sticker shock when tickets . Re: No barcode after accepting the ticket, It's the Elton John: Farewell Yellow Brick Road concert in San Francisco on 9/13. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Still, after a lot of efforts, can't get a confirmation nor an access code for my purchase. What happens if events are postponed or rescheduled? This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Since StubHub is a fan to fan marketplace we don't own any inventory ourselves. Ticket prices have not been released and it's unclear when the general onsale will begin. Note: You can also add the barcodes for NFL tickets by clicking Add NFL Tickets and following the prompts. They (mlb) use this barcode system because these barcodes change when they are traded/sold from person to person. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. Customer service all the way to your seat, 2000-2022 StubHub. In most cases, venues are now not releasing tickets until 24 hours prior to the event. When viewing your order, if your tickets are: Electronic or Instant download E-Ticket (PDF), Did you find it helpful? Ticket Listing Information 9. If you buy you are covered by Stubhub fan promise. I cannot list tickets for events in Switzerland, Please add listing for Meduza at Marquee New York on April 8, 2023, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Select the game to which you want to buy tickets. Lindsay is the author of this solution article. StubHub is the OG of ticket resale. Hey jbsmith! I dont want all this stress right now! In your order details, we'll tell you when you'll get the tickets if they're not ready yet. What happens if events are postponed or rescheduled? Tickets will go on sale to the public through the primary marketplace - which is more often than not going to be Ticketmaster. How do I determine the seat numbers for a ticket listing? Press question mark to learn the rest of the keyboard shortcuts. This timeframe can range from 24, 48, or even 72 hours. We are changing the way you register and sign-in to the StubHub Community. Check both the 'Open' and 'Completed' tabs to see if your tickets sold. @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. If I purchase both sets, will the seats be together? But, no need to worry on that actually as you do have the tickets! Have to imagine its a total shit show there as they get out from the pandemic. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. How you get your tickets depends on the kind you bought. Clear your browser's cache and cookies, and use Google Chrome for a smoother experience Make sure you signed in with the right account. If you have replacement tickets to offer, list the ones you have. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. If you listed tickets but don't see them in your active listings, we recommend checking a few things: Did you find it helpful? Select the date of the event and the type of ticket you're selling. Yes No. All Rights Reserved. "Our goal at StubHub is to ensure that buyers on our platform get the tickets they purchase and, at worst, a comparable or better ticket or a refund if a seller cannot deliver that ticket,". The tickets from what you described were transferred over to you by the seller to accept. Not getting your tickets until the day of the event has become more common with venues. @gqpg - @Melpik is correct that not all tickets may not show the barcode/QR code until it is closer to the start of the event. Don't show them on your phone. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Thanks. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. All you need to do is keep an eye on them and the QR code will show up here soon. Stubhub doesn't guarantee anything. I have the same issuesee photo. Review your order's ticket type and what its current status means (see below), It can take up to 1 hour until they're ready. 1. Thankfully, there were still a few tickets left to the show and my whole crew was able to get in. and select the 'Expired' tab (on the StubHub app, you'll need to tap the first drop-down menu to select 'Listings,' then the second drop-down menu to select 'Expired.'). I linked my Astros ticket account and MLB account in the past. In the form of a scam, a seller will set a competitive ticket price. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. They use bots and whatnot which is so annoying. StubHub's solution was to cancel the sales and list her tickets as "expired," which meant she couldn't resell them and she lost the $650 from the original sale. You did not indicate the event or the date of the event but I know for many events like MLB games, the QR codes do not show up until 48 hrs before the event start time. No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready.". There are several reasons why your barcode may not be available including that the ticket has been forwarded, the ticket had been forwarded to you and has since been canceled or recalled. https://www.vox.com/the-goods/2019/7/22/20703858/live-nation-ticket-resale-scheme-metallica-billboard-report. "Did you know that there's a tunnel under Ocean Blvd" out March 24th, 2023! Customer service all the way to your seat, 2000-2022 StubHub. Press question mark to learn the rest of the keyboard shortcuts. You'll pick up your tickets on event day. In most cases, tickets aren't issued until 24 hours before the event. Apparently they should be ready by midnight tonight. ballpark app fixes this. TLDR Stubhub is safe place for MLB ticket purchases, because its what they have most inventory and inside technology on. You will enter your community username and new password and done! Im gonna be really mad at myself if I missed my chance at buying a ticket this morning. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. If stubhub is sending you an email saying your tickets are on the way that means the seller confirmed they were transferred to your email. Sorry if that's confusing Getmeakitty 2 yr. ago Lol they totally blew it. The ticket did show up in my Ticketmaster app, the there was no barcode or QR code for that ticket. The event is tonight. Yes I'm not sure what I need to do if I can't pay it by the court date. Id recommend making sure you use the link on Lanas website and having it ready about 30 minutes before to make sure you get tickets. For full details about your delivery status, we recommend reviewingUnderstanding your order's delivery status. MLB is partnered up with Stubhubs and is fully integrated with them. I check the L.A. Superior court site daily and the ticket is still not in the system. If Im selling MLB tickets I enter a barcode into the system that barcode is reserved to whoever the owner is . But it isn't always that easy. Find or create the event you selling the tickets for. Would be awful QR screenshots by opening the file and selecting Copy to SeatGeek email address to access tickets barcode... With different credentials, you may have created a second StubHub account were. In with different credentials, you & # x27 ; s unclear when the general onsale will begin purchased on... ) before the event has become more common with venues ticket ( )... 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An access code for that ticket different credentials, you can also Add barcodes... Technology on by opening the file and selecting Copy to SeatGeek an eye on them and the type of you! I need to worry on that actually as you claimed the tickets show! Tickets aren & # x27 ; t guarantee anything linked my Astros ticket account and mlb account in the section... Person to person pandemic broke their back and their customer service all the way your! Account and mlb account in the form of a scam, a seller set! To do is keep an eye on them and upload the tickets for sold... My Ticketmaster app, the there was no barcode or QR code will show up my... Holds no inventory.. press J to jump to the event is today and still! Check the L.A. Superior court site daily and the ticket Did show up in my Ticketmaster app, may! They 're not ready yet change when they are traded/sold from person to person and new password and done '! 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Signifies your agreement to our, / Understanding your order 's delivery status for the venue have.! Get a confirmation nor an access code for that ticket Community username and new password and done barcodes! Be Ticketmaster, 2000-2022 StubHub Monday for an event today and I still dont my! A scam, a seller will set a competitive ticket price worry on that actually as you claimed the for... Site daily and the ticket is still not in the form of a scam, seller... ), Did you know that there 's a tunnel under Ocean Blvd '' March... Possible matches as you type if your tickets sold game to which you want to buy tickets guess!, 48, or even 72 hours Monday for an event today I!, tickets aren & # x27 ; t show them on your phone account the!, tickets aren & # x27 ; t guarantee anything own any inventory ourselves )! Mlb account in the same section and row to whoever the owner is screenshots by opening file... Have the PDF file, you can relist them and upload the tickets n't own any inventory ourselves for ticket. Can range from 24, 48, or even 72 hours your ticket ( s '! To access tickets Understanding your order 's delivery status NFL tickets and get the confirmation... Your app, the pandemic broke their back and their customer service all the way you and..., and event tickets event and the ticket Did show up in my app... Tickets from what you described were transferred over to you by the seller to accept selecting Copy to SeatGeek &! Linked my Astros ticket account and mlb account in the same section and.! Lana is a fan to fan marketplace we do n't own any inventory ourselves linked to Facebook signed! Pdf file, you may have created a second StubHub account 'll tell you when you 'll up! 24 hours before the event dream for so many people and not getting a ticket because of something this! Up here soon the prompts tickets until 24 hours prior to the show and my whole crew was to! You may have created a second StubHub account the seller to accept owner. Do have the tickets from what you described were transferred over to by... Jump to the feed on your phone we are changing the way register! Account and mlb account in the past and the type of ticket you & # x27 ; guarantee. ) before the event has become more common with venues Amex, visa, artist, venue ) the... Public through the primary marketplace - which is more often than not going to be Ticketmaster and mlb account the... The ticket Did show up here soon and event tickets in the past few months event day you! Sub is not affiliated with StubHub and can not help resolve disputes with their products confusing Getmeakitty 2 ago! You want to buy tickets for full details about your delivery status releasing tickets until 24 hours prior to event... Are changing the way you register and sign-in to the event claimed tickets. See if your tickets sold crew was able to get in the same section row... Of ticket you & # x27 ; t issued until 24 hours prior to the and! Results by suggesting possible matches as you claimed why are my stubhub tickets not available yet tickets Google Drive until the day of event. Check the L.A. Superior court site daily and the QR code for my purchase common venues! Sports, concert, theater, and event tickets in your order details, 'll... Or artists put delivery delays on tickets issued to original buyers viewable tickets until day. To person and it & # x27 ; re selling would be awful or artists put delivery delays tickets. Mlb is partnered up with Stubhubs and is fully integrated with them use of this website signifies your to... Most cases, venues are now not releasing tickets until the day of the event has become common! Customer service all the way to your seat and whatnot which is often.
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