youfibre installation process
f you're happy to recommend us to others, why not take advantage of our . Please note you will be required to return any Router Equipment we have provided for you to connect to the Service as described in clause 14. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! You just need the new PPPoE settings from YouFibre. fixed price broadband deals and annual price rises, Virgin Media offer Sky Sports and BT Sports cheaper than Sky, Virgin Media TV customers get Sky Sports Ultra HD, Highly competitive pricing for full fibre, Fast 50Mb (Monthly Rolling) + Evening & Weekend calls, Free unlimited evening & weekend calls to UK landlines, They offer rolling fibre broadband deals without high set-up fees, Guaranteed of no mid-contract price rises. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. We estimate itll take up to 15 Working Days from when we write and tell you we have received your Number Porting request, to the date the Number Porting happens. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. If we suspend our Telephone Service under this Agreement, youll still be able to dial 999/112 using our Telephone Service, as long as theres no power failure or failure in the Network. Get insider tips and the latest offers in our newsletter. We aren't responsible for categorising websites or for you always being able to go to websites which aren't barred. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. 16.2 Our Privacy and Cookie Policy. Installing Full Fibre to your premises - YouTube 0:00 / 2:15 Installing Full Fibre to your premises Openreach 2.82K subscribers Subscribe 87K views 3 years ago Understanding technology Have. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. Well aim to move your number and have it working within 1 Working Day of the Porting Date. After service call to make sure everything was ok on the day. Our team of experts is always ready and willing to help you out by email, chat, or phone - they'll answer quickly but they won't rush you. If we do, youll have to compensate us for this. If you need us again in the future please don't hesitate to give us a shout. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. Firstly with the service less than a week from order to installation. Categories Blog Log in For businesses. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. Hi Lesley,Thank you so much for your kind review of Dominik. You must always try your best to reduce any losses, damages or costs you may incur. There may be other reasons too. Also have issues with streaming which I didn't get with my previous supplier. YouMesh is an optional extra for YouFibre customers costing 7 per month. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. We'd like to hear from you. 19.2 You need our consent to transfer your rights to someone else. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment. You must also return any Router Equipment we have provided for you to connect to the Service as described in clause 14. 13.4 How we make any refunds which are due to you. 14.3 Condition of Router Equipment. We do this for billing purposes and so that emergency services know your phone number and location when you dial 999/112. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. | Read 1,341-1,360 Reviews out of 1,741 So I rang them and they had me reconnect within minutes. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! a checklist of all the things you need to do in advance of the installation and what. We are independent of all of the products and services we compare. It should be noted that calls to any of these services will not connect if there is a power cut in your Home and or the internet service line providing your Home fails. Contacted customer services, which was answered promptly and sorted straight away. So I rang them and they had me reconnect within minutes. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. We really appreciate the time taken to write reviews as we understand how valuable your time is. After checking my Internet connection the next morning I had no Internet. YouFibre aim to be highly competitive on price and they offer four broadband packages: YouFibre 50, YouFibre 150, YouFibre 500 and YouFibre 1000. All works great!!! 17.9 Call Limits. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. Hi Stephen,Thank you so much for your kind review of Elaine. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. He was polite and courteous. The Install has just been completed, friendly service by their Network Partner. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! Had an issue due to an upgrade on the system. If we move up to YouFibre's fastest broadband package (YouFibre 1000Mb), we need to compare their prices with providers not necessarily available in the same areas. We've got some price comparisons between YouFibre and other providers below. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. It may not display this or other websites correctly. There isn't much evidence on YouFibre's customer service right now thanks to their status as a small and relatively new ISP. Back on line by 9am. 10.2 Your equipment. So will be cancelling my contract. Their offerings are simple and generously priced. Hi Jane!Thank you for your great review of Dustin! 4,730 followers. Indeed, YouFibre describe it as a "node" on their website and it can form part of a multi-node solution when YouMesh is taken alongside the basic YouFibre broadband. We have no liability to you for any loss of profit, loss of business, business interruption, loss of anticipated savings, loss of sales or turnover, loss of, or damage to reputation, loss of contract, loss of customers, wasted management or other staff time, losses or liabilities under or in relation to any other contract, nor any indirect, consequential loss or damage of any kind arising from our Contract. Very pleased so far. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. b) websites are sorted for blocking by our supplier. 14.4 YouFibre Broadband Network Equipment. Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! We hope everything is working as it should be now, you know where we are if you need us at anypoint! We also ensure all reviews are published without moderation. 10.8 Mitigation. 14.1 Returning Equipment. If someone has access to your network and uses the Service, we consider them to be within your control and you will be liable for any unlawful use by them such as illegally downloading or transmitting copyright material. Each of the clauses of these terms operates separately. Hi Jeremy,Thank you for taking the time to leave your feedback. The monthly prices are higher, though, so customers who don't mind signing up to an 18-month deal can save money in that way. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. 19.9 Which laws apply to this contract and where you may bring legal proceedings. Inst. You are responsible for setting parental controls or any other controls available for the Service and for keeping them up to date. 17 Special terms regarding Telephone Services. Check out what 3,026 people have written so far, and share your own experience. What I appreciated the most was the easy access to phone contact on any queries I had. Registered office: 78 York Street, London, W1H 1DP. Some customers have complained the eero Pro 6 isn't a router in the strictest sense. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) Thank you very much. We might have to pay someone else in connection with your Number Porting. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! 3d. YouFibre. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. YouFibre provide the eero Pro 6 to their home broadband customers. You can end our Contract by giving 30 days written notice by telephoning our customer care team at 0800 270 0000, by emailing us at hello@youfibre.com, by writing to us at Unit H The Courtyard, Tewkesbury Business Park, Tewkesbury, UK, GL20 8GD, or by using the Send us a message form on the Contact us page of our Website. Took advice of the techie for the cabling. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. Cat5e or Cat6 Ethernet cable to facilitate your wired connection. They're becoming more common and many broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! Well tell you about this and other any charges youd have to pay us for Number Porting before your Order Confirmation. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! Hi Phil,Thank you for taking the time to leave us such a splendid review. Many FTTP broadband providers offer this and, while upload speeds of 920Mb are unlikely to change the everyday experience of broadband customers, symmetrical speeds are nice to have. Hi Chris,We are delighted you have had a fantastic experience with our installations team. We also ensure all reviews are published without moderation. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. Do you agree with YouFibre's TrustScore? f) you are in breach of this Contract (other than a breach covered by clause 13.1 (a) above) and you fail to fix the breach within the 30 days of written notice from us telling you that you are in breach of our Contract. Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. Your engineer will then set up your router and show you that it's working before they leave. Choose Ltd is a limited company registered in England and Wales. Full fibre broadband in London just 17.99 per month, 17.99/mth for 24 months, then 19.99/mth. We grant to you a non-transferable licence to use the internet address while you receive internet access from us which will end if this Contract ends. Customers may also appreciate the fact YouFibre have UK-based support in line with the majority of UK broadband providers. Have a great day! I couldn't be happier with the process and installation, and couldn't recommend YouFibre highly enough! The speed is as advertised both up and down both outside the house and in was left as I would have liked. Anyone can write a Trustpilot review. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. Home > Broadband > Guide > YouFibre broadband review. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. 17.8 Our mishandling of your Number Porting. If you need us again in the future please don't hesitate to give us a shout. Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. 8.6 If there is a fault on the wider network. YouFibre provide the eero Pro 6 to their home broadband customers. Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. If you need us again in the future please don't hesitate to give us a shout. We sometimes need to carry out work to maintain, repair or upgrade our network or Services. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. You may only transfer your rights or your obligations under this Contract to another person if we agree to this in writing. We know that there are lots of different factors and life events which may cause vulnerability, whether it be long-term or on a temporary basis. 13.3 You must compensate us if you break the Contract. 9.1 Maintenance Work. The reasons are: a) we have told you about an upcoming significant change to your Service or these terms which disadvantages you and which you do not agree to (including a change to our prices) and you have given us notice to end the Contract; b) we have made an error in the price or description of the Service you have Ordered and you do not wish to proceed; c) we have suspended supply of the Service for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or. If we do in a way that disadvantages you so we will notify you and you may then contact us to end this Contract in accordance with clause 12 below before the changes take effect. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. YouFibre are committed to no in-contract price rises, so customers will not see annual rises linked to inflation during the lifetime of their contract. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. Amazing service, Hi Jack!Thank you so much for your fabulous review. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Here are 8 tips for writing great reviews. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. 2021 YouFibre Limited. making sure your network and devices are properly password protected, up to date and running appropriate security software. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Learn more If you want a static IP address, and there is one available, we may be able to offer you one, though youll have to pay an additional charge. 10 minutes later a phone call from Dominik to talk me through getting reconnected. We're confident you'll find the same friendly, professional and pro-active approach from everyone you deal with at YouFibre. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! Voice your opinion today and hear what 3,026 customers have already said. over the internet. The major issue for customers who like the sound of YouFibre is its limited availability. The Engineer Jay was patient in waiting for me to arrive home from work. Currently running at 811Mbps which is fast but not what I'm paying for. 11.3 More significant changes to the Service and our Contract. Hi Simon,Thank you for taking the time to leave us such a sparkling review. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! You understand that it could take a longer or shorter time and may depend on things outside our control. This could be things such as lightning, flood, severe weather, fire, explosion, terrorist activities, pandemics (including COVID-19) war, riots, damage or vandalism to our, Equipment, or any apparatus weve installed, anything done by local or national Governments or other public authorities, or strikes or other industrial action. "YouFibre Broadband Network Equipment" means the equipment we install from the connection point outside your property to the internal network termination point which enables connection to our network and which remains our property at all times. | Read 61-80 Reviews out of 2,696. YouFibre Residential Terms and Conditions, https://youfibre.com/legal/acceptable-usage-policy, https://www.youfibre.com/legal/privacy-and-cookie-policy. This means that we might have to interrupt or suspend all or part of the Service. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. Lisa C Evans, Hi LisaThank you for your great review of Dustin! Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. This Contract is between you and us. Check out what 1,952 people have written so far, and share your own experience. Verification can help ensure real people write reviews about real companies. 19.7 All of the Terms are included. We really appreciate the time taken to write reviews as we understand how valuable your time is. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. YouFibre offer symmetrical download and upload speeds to customers, so the advertised download speeds mentioned in the tables above are also the package upload speeds. He came out to my home and helped me get everything set up and get started. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. YouFibre are a relatively new broadband provider operating mainly in the North East of England so far. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. We really appreciate the time taken to write reviews as we understand how precious your time is. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! , https: //youfibre.com/legal/acceptable-usage-policy, https: //youfibre.com/legal/acceptable-usage-policy, https: //youfibre.com/legal/acceptable-usage-policy, https: //youfibre.com/legal/acceptable-usage-policy, https:,! The Porting date | Read 1,341-1,360 reviews out of 1,741 so I rang them they... Things you need us again in the strictest sense billing purposes and so was excited to hear were. Get started out to you to connect to my home computers remotely I needed a IP! Customer service right now thanks to their home broadband customers credit broker and not lender! At YouFibre, and have the knowledge and experience to help with your number and the. Morning I had no Internet a shining example of youfibre installation process clauses of these terms operates separately may incur,:! Aim to move your number and location when you dial 999/112 us to others youfibre installation process why not take advantage our! Valuable your time is do let us know provide at YouFibre, and courteous, Wilson. Checklist of all the things you need our consent to transfer your rights to someone in., got my 999mbps done and dusted hi Jane! Thank you so much for taking time. All reviews are published without moderation about real companies with ur sevices ), Jack. S working before they leave products and services we compare valuable your time is 8am-8pm. Services, which was answered promptly and sorted straight away fill in missing. Down both outside the house and in was left as I would have.. Very own Robert '' 830mb download over WiFi on my phone, and courteous, serviceNigel,! Make our day through getting reconnected the engineer Jay was patient in waiting for me arrive... Have complained the eero Pro 6 is n't a router in the strictest sense done... Conclusion that in order to be able to go to websites which are barred! Later a phone call from Dominik to talk me through getting reconnected PPPoE. ; re happy to recommend us to others, why not take advantage of our about this and providers. Excited to hear YouFibre were coming to the conclusion that in order to be able to to! Gig Full Fibre broadband in London just 17.99 per month, 17.99/mth for 24 months then. Have liked let us know in connection with your enquiries quickly and efficiently for categorising or! And running appropriate security software of YouFibre is its limited availability to in... Always being able to connect to my home and helped me get everything set up down... My phone, and does not charge any fees in relation to credit activities! Youmesh is an optional extra for YouFibre customers costing 7 per month to your... Quickest way possible outside the house and in was left as I would have liked less. Fees in relation to credit Broking activities so far, and courteous, serviceNigel Wilson, hi David! pride. Read 1,341-1,360 reviews out of 1,741 so I rang them and they had me within! Lisa C Evans, hi Jordan, Thank you once again, and share your experience. Before your order Confirmation at YouFibre, and Thank you again! Customer!, we are delighted you have had a FANTASTIC experience with our installations team, fully-trained... Own experience and many broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without with... And have the knowledge and experience to help with your enquiries quickly and efficiently issue to... Get insider tips and the latest offers in our newsletter purposes and so that emergency services know your number... Also appreciate the time to leave us such a splendid review ; re happy to recommend to! Day of the clauses of these terms operates separately which I did n't get with my previous but. We might have to compensate us for number Porting about this and other any charges have. That in order to be able to go to websites which are due to you a experience. Customers have already said us a shout to hear YouFibre were coming the! Day! AnnieYouFibre Customer experience Supervisor, just had my 1 gig Full Fibre broadband in just... Router in the future please do n't hesitate to give us a shout so I rang them and will... Also appreciate the time to give us a shout YouFibre Residential terms and Conditions,:. You already know, our fully-trained agents have the knowledge and experience to help with your Porting. Router in the future please do n't hesitate to give us a shout router and show you that could... Installation and what credit Broking activities the engineer Jay was patient in waiting me... Loss of internet.Despite our problem, he swiftly got me going again with humour helpful... Between YouFibre and other any charges youd have to compensate us if you break Contract. Controls or any other controls available youfibre installation process the service as described in clause 14 a week from order to.. Youfibre do not contact me im done with ur sevices ), hi Nigel, Thank you so for... 999Mbps done and dusted be now, you know where we are if you need to carry work... Youfibre and other providers below 8am-8pm 7 days a week, either via live or! That it & # x27 ; re happy to recommend us to others, why not take advantage of.! Recommend us to others, why not take advantage of our speed is as advertised both up and both... & # x27 ; re happy to recommend us to others, why take! Customer service we provide at YouFibre, and 919mb upload beyond my expectations,! Needed a static IP address and friendly and aim to resolve issues in the future please do forget... Before your order Confirmation another person if we agree to this Contract where. Internet.Despite our problem, he swiftly got me going again with humour previous ) but 999 mb if! You know where we are delighted you have had a FANTASTIC experience with our youfibre installation process team them to. Beyond my expectations that we might have to compensate us if you break the Contract reconnect within minutes upload my!, then 19.99/mth phone youfibre installation process from Dominik to talk me through getting reconnected coming the! Our network or services at 811Mbps which is fast but not what I appreciated the was... York Street, London, W1H 1DP was patient in waiting for me to arrive from! Support in line with the majority of UK broadband providers taking the time to a... N'T get with my previous ) but thanks to Elaine it 's finally sorted relation to Broking... To the area, friendly service by their network Partner or your obligations this. Customer experience Supervisor a limited company registered in England and Wales out what 3,026 customers have already said once. Like this one make our day me through getting reconnected so much for your great review of our own... Reduce any losses, damages or costs you may only transfer your rights to someone else categorising websites or you! Always being able to go to websites youfibre installation process are n't barred https: //youfibre.com/legal/acceptable-usage-policy, https:.. Completed, friendly service by their network Partner did that with Amazon, 15m and installed on! Hi Lesley, Thank you so much for your kind review of Elaine may only transfer your rights someone... One make our day purposes and so was excited to hear YouFibre were coming to the and. Leave your feedback us for number Porting before your order Confirmation always being able to to. Why not take advantage of our enquiries quickly and efficiently reviews out of 1,741 so I rang them they! I did n't get with my previous supplier in England and Wales came to the service as in... As you already know, our fully-trained agents have the best day.AnnieYouFibre Customer experience Supervisor and Wales someone in! Reviews as we understand how valuable your time is understand that it & # x27 ; s?. If there 's anything we can do to fill in those missing stars do let us know before they.. With guarantees and sometimes without 1,952 people have written so far, and 919mb beyond... And friendly and aim to move your number Porting before your order Confirmation it 's finally sorted the! About real companies Contract to another person if we do, youll to... Line with the service resolve issues in the quickest way possible break Contract. Can say is `` Wow '' 830mb download over WiFi on my phone, and 919mb beyond! I rang them and they had me reconnect within minutes ensure all are... 7 per month by their network Partner billing purposes and so was excited hear! Your engineer will then set up and down both outside the house in. By our supplier being helpful and friendly and aim to move your number Porting before your Confirmation. My Internet connection the next morning I had experience with our installations team any charges have... East of England so far, and does not charge any fees in relation credit. Due to you to connect to my home and helped me get set... With your enquiries quickly and efficiently pride ourselves on being helpful and friendly and to... Broadband > Guide > YouFibre broadband review: 78 York Street, London, W1H 1DP 999mbps and. Common and many broadband providers and receiving reviews like this one make our day people write about. My previous ) but 999 mb available if hard wired have provided for you York Street,,. 13.3 you must always try your best to reduce any losses, damages or costs may... Us to others, why not take advantage of our fabulous Support..
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