yamibuy return policy

Shopping from yamibuy- be aware. New Year's Day . Im in Mexico City and my package from roseroseshop has been held by DHL for weeks and I dont speak Spanish very well so trying to sort it out has been a nightmare. Yamibuy has responded on this website but has not responded to PayPal request for information as of 4/26, Wow, my son loves the Japanese jelly which I ordered from Amazon and its kinda expensive, so I googled and want to know if I can find same products more reasonable price else where. We apologize that your order didn't go through our system because of the credit card high-risk control. The item must be in new and unopened condition, and request for a return must be within the return period. Geared toward high school seniors headed to college. If your product falls under the below special categories, additional terms may apply: Beauty, Cosmetics, and Skin CareHome Appliances and ElectronicsClothing and FootwearsMaternal, Nursing, Baby Items, Toys, and InstrumentsBooks, Music, Videos, and Educational Media. If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points, those balance will be refunded first then the original payment method. Select the return policy you want to add an exception to. (April 2022) those balance will be refunded first then the original payment method. Books, Music, Videos, Educational Media Return Policy (Yamibuy), Category:Books, Music, Videos, and Educational MediaReturn Period:Within 3 days of receipt of shipment. Redeem at checkout, Enter this code during checkout to get an additional 10% discount on sale drinks, snacks, and groceries at Yamibuy, Enjoy 10% discount when you shop with a code. Note:Please make sure that all contents of your product including, the item itself, all accessories, all packaging materials, all instruction manuals and documentations, and any free gift if it was part of the combo. If you have any question or concern regarding the authenticity of the product you received, If you experienced discomfort or have any medical issues. you may request a return within the return period. Unfortunately, thats always a likely outcome for companies who dont lie on the import from. Thank you. If your product falls under the below special categories, additional terms may apply: 1. 2023 TheKoreanGuide.com | As an Amazon Associate, I earn from qualifying purchases. you may request a return within 48 hours of receipt of shipment. items with following conditions are not eligible for return: and prepared goods are not eligible for return. Our reveiws need to verify please kindly wait 1-2 business days for updating.Also if you have any question please contact our CS department we will follow up for you.Our CS phone is 8004079710 email is help@yamibuy.com Thank you. Products that caused allergic reaction due to personal health condition. This can be anywhere in the world. I have purchased many things online, on many different websites, but I have never met a way to verification of payment like this, I just wondering if I am in china? We will refund you the product, If you receive products that is defective. For exact processing time. the item must still be in new and unopened condition. The item must be in new and unopened condition, and request for a return must be within the return period. See the full Yamibuy return policy for more information. If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points. Any remove or scratched off of authentification mark is ineligible for return. If you are returning the product due to the following reasons. 7. Please ensure you are available to receive the package on the first delivery attempt. Access our guides, research, and other resources. Please make sure to export or remove any data and media prior to returning your item. Most items shipped from Yamibuy.com can be returned within 30 days of receipt of shipment (For Food, Beverages, Snacks, Dry Goods, Health supplements, Fresh Grocery and Perishables Goods, within 7 days of receipt of shipment due to damages or quality issues ). Select the applicable selling categories. Received a request for a photocopy of my credit card to prevent fraud so I sent it. If there is no recipient on delivery, package may be returned to sender. We apologize for any inconvenience. Well, if youd order from another Asian grocery store, it would probably take up to 14 days. Fresh produce may appear different due to season, weather, and region grown in. If you have any questions, please contact us at 800-407-9710. I purchased a very large haul of food and snacks. Shipping details is listed on the product pages. Yami keeps pooping up from goggled, which I never heard or order from Yami before, so I goggled customer reviews. Just out of curiosity, what clothing brands do you buy from? Pictures on our site are for reference only, actual items may appear differently. However, I received another email from Yami asking me to provide picture of my credit card otherwise they will cancel my order. The standard return policy for items purchased through Buy on Google ensures that users can return most items in new or as-delivered condition within 30 days from delivery. Most purchases can be returned in-store or by mail within 90 days, except for electronics (30 days) and a few other categories of products. Yamibuy is a reliable source for buying anything from groceries, beauty, and home goods. Customer Service Yes, Yamibuy ships to the US. Anyway, l received the cooker before l received the email answer. 1. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Yamibuy. or packaging are not eligible for return. Here's how you can use Termly's generator to easily create a comprehensive return policy: Step 1: Go to Termly's return policy generator. Ramen noodles from Yamibuy, and luckily they actually had it! Inventory information and delivery speeds may vary for different locations. Please email our customer service team at help@yamibuy.com to request an RMA (Return Merchandise Authorization) number. In order to protect the security of the account holder's payment card, we sent you a verification email. Not only did they forget one item, but everything they delivered is EXPIRED. Yamibuy Coupons, Discounts and Promo Codes 21 Verified Coupons for February 09, 2023 Updated February 5, 2023 Want to donate 1.5% of your purchase? Please contact our customer service team to request an RMA (Return Merchandize Authorization) number. Return Policy. Tip: Your orders are protected by the Google Guarantee. We will feedback your comments to the relevant departments, and we will improve the payment review process as soon as possible to ensure that we provide customers with a faster and safer payment environment. Inventory information and delivery speeds may vary for different locations. Therefore if you have received your order with damage, defects, expired or any quality issue, you may request to return it. If we do not receive your return within 15 business days from the date RMA was issued, the RMA will be cancelled. FAQ. Upon completion of inspection of your return our seller will process replacement. Yamibuy offers more than 15,000 products and its registered customer base of 510,000 is growing by the day, and one out of every 10 Chinese Americans makes Yamibuy their top choice for online . This article is an orphan, as no other articles link to it.Please introduce links to this page from ; try the Find link tool for suggestions. Yikes! 2023 Trustpilot, Inc. All rights reserved. If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition. We apologize for any inconvenience. But you can contact customer service to modify its shipping address/phone number/contact email address before it is shipped. Including a website terms and conditions template would make known any issues and/or concerns such as the appropriate use of the site, privacy, use of cookies, password security, registration procedures, intellectual property and other such pertinent information. Learn something new about South Korea every single day. If returning for personal reason, the item must be in new and unopened condition in order to qualify for return, and the customer will be responsible for the shipping cost to return the item. DO NOT BUY!!! You should check any coupon or promo code of interest on the Clearance products that were advertised as near expired or marked with imperfection. Earn points on every purchase to redeem for free items on yamibuy.com. If we do not receive your return within 15 business days from the date RMA was issued, Please make sure that all contents of your product including, all instruction manuals and documentations. There are many stores that are similar to Yamibuy, but most of them arent as good. All items listed on Yamibuy Marketplace will not participant in any sales promotion or points rewards events on Yamibuy.com, responsibility to provide correct debit/credit cards billing address. One hundred points equals $1 on Yamibuy. Yamibuy does not have the ownership of such items. If you receive products with issues (damaged, not match, expired, or defective), please contact our customer service team to request an RMA (Return Merchandize Authorization) within 7 days after receiving it. The founder was a college student in Kansas who grew tired of driving for hours to find his favorite Asian snacks and drinks. It's completely free. UPS is a giant fucking scam. We apologize to hear that there is a problem with your order. I didn't realized they have an option to order from Japan. Alex Zhou founded it in 2003. Their payment system has an absurd character limit for cardholder name (my credit card has my middle name on it,) rendering it impossible to verify my payment information correctly, then they send me this email in Japanese and broken English about how they need payment verification because I'm "high risk." Yamibuy is by far one of the fastest shipping grocery stores. Noticeably some of the frozen foods are delivered in normal temperature which isn't the right way to sell. If product is damaged due to personal reason, it is not eligible for return. You do not need to return the item to us. Home Appliances and Electronics Return Policy. please stop using the product and seek medical attention immediately. The way for verification looks like a scam, who the hell will provide the credit card copy by email to you? A return and refund policy is an agreement between customers and your business regarding returns and refunds. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. Yamibuy Return Policy. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. Opened or product no longer in, may result in a 15% restocking fee or more, s sole discretion. Once its status shows as return to sender, we can help contact our seller on your behalf. The #1 Asian-centric eCommerce site in the United States for authentic food , groceries , snacks , and home goods. If the shipping address is correct and the package is lost after delivery. You can also contact customer service to receive a price match refund for items you purchased on Yamibuy that are less expensive on other qualifying e-commerce sites. Due to delayed report it is not eligible for return.4. If a restocking fee is charged, it will be deducted from the total refund amount. But UPS charged me $235 for the import fee! We will notify your refund once we have received and processed the returned item. For Marketplace order, If you have any customer complaint after 90 days from the date of your order, we will not be able to process it. Please email our customer service team at help@yamibuy.com to request an RMA (Return Merchandise Authorization) number. For protecting payment safe, we need verification. See Details. Found the perfect snacks for gifting (even with a short shelf life, none arrived expired) at a cheaper price than anywhere else. you will not be refunded shipping charges. And this is backed by many tests from experts. Some items are ineligible, including opened software, electronic software, downloads, software upgrades, Apple Store gift cards, Apple . Here are 8 tips for writing great reviews. Create a list of items the rule applies to. Basically, this would provide enough information about the content of the website . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 4. you can cancel it through PC website. Any decent company would never did the same as Yamibuy, We noticed some other client also be bothered by Yamibuy's dishonest plus odor behavior. Save 12% on your purchase of all snacks, beverages, and groceries. Shipping is fast and arrives within a few days. Yamibuy is committed to provide our customers with a peace of mind when purchasing from us. Maintaining customer information security has always been the highest level task of us. If you refuse to pay customs and returns the item. Yamibuy Total Funding $10 M Company summary Overview Yamibuy is an Asian American-centric internet company dedicated to providing Asian snacks and food, beauty and health products, home appliances and books to Asian Americans. I ordered a chest freezer from Amazon. If you are returning the product due to personal reason. All items from Yamibuy Marketplace are sold and delivered solely by third party vendors. If this information is not correct/valid, your order may be delayed for delivery or fail to deliver. If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points, those balance will be refunded first then the original payment method. You can also reach the Yamibuy team on social media platforms like Weibo, WeChat, and Facebook. It makes grocery shopping so easy that It saves sooooo much time. Or they dont have the same quality of customer service. The descriptions of all items are editable! In the event you used multiple forms of payment, your refund may be issued across all payment methods used. please contact Yamibuy Customer Service. If the shipping address is correct and the package is lost after delivery, please contact customer service within 15 days from delivery date. Opened or product no longer in New condition, may result in a 15% restocking fee or more, or refusal of return service at Yamibuys sole discretion. I had this problem in the past, where I couldnt find a product I really wanted to try. No returns are accepted over 30 days. We will let you know if the item needs to be returned to seller. Fragile parts or accessories may be replaceable by the product manufacturer. Once weve received your returns, it may take up to 3-5 business days for us to inspect and process your RMA. Wait a few days and your order will arrive at your home. If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points. All returns must have an RMA number. {{sellerTotalView > 1 ? We never sell customer information for profit. Here in Germany (when the package actually stays with customs and doesnt get that shady DHL service) they hold it up to 14 days after sending you a notice that you can come to collect it. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Jason has been quoted and referenced by different major media companies like Mashed, Distractify, ThePrint and TastingTable. Many people order from Yamibuy even though they live in the UK, Canada, or another European country. Although Yamibuy has a 30 days return policy on most of our products. I RESEARCHED THE MANUFACTURERS. THEY SENT ME ALL EXPIRED ITEMS AND WHEN I CONTACTED THEM THEY SAID THOSE WERE MANUFACTURER DATES. Used 6 Times. Were bringing the world closer for everyone to experience and enjoy by making authentic Asian groceries and goods easily accessible to all of North America. Get to know the best shop place your (online) order. How to Design a Return Policy. Priority shipping charges selected at checkout are non-refundable. Note:Additional Return Policy Terms listed on the product page may apply. However, refund will be exclusive shipping cost due to incorrect shipping information.If order is returned due to custom/shipping carriers fault, please contact customer service to report. $3 OFF Code $3 Off $80 Sitewide + Free Shipping 28 uses today Show Coupon Code See Details $5 OFF Code $5 Off Sitewide $120 + Free Shipping 46 uses today Show Coupon Code See Details 1% BACK Online Cash Back 1% Cash Back For Online Purchases Sitewide Verified 6 uses today You can use the service to buy from Cosme for instance. Ive spent over $900 in the last few months on Yamibuy to find out. Looking forward to hearing from you.Thank you for contacting Yamibuy. Yami was my preferred online retailer for Asian goods until this week. Just yes, it's me, I'm sketchy, not you. Ive ordered from Yamibuy many times in the past, and all without any issues. Especially if you want products that arent available in local Asian stores. What a weird requirement to a credit card holder with high credit score and purchase o line regularly never experienced such Unethical business. Copyright 2012-2023 Transocean Resources Management, Inc. By interacting with our site, you agree to our use of cookies. Order processing Many Asian products mark the production date on the product, and the shelf life time is displayed in the product description. THEN received another email asking me for a copy of my pending charge from my credit card bill.Did I mention I have an order history going back at least 4 years with this company? Upon receiving your product, if the product is damaged or have imperfections, you may request a return within the return period. If you are not familiar with the product, we recommend checking the ingredients of the product or consult with certified medical physicians prior to consuming or using the product. and the reason for the return.Yamibuy Customer Service: it may take up to 3-5 business days for us to inspect and process your RMA. Thats how easy it is. Terrible system and customer service!!! So the tax on my package was $1.39 and the rest goes to UPS. Can't find a code? Would you please provide your order number here? Please make sure fresh produce, processed food, and perishable products are properly stored in freezer/refrigerator to ensure the freshness of your product. Please send your return request to our customer service email: help@yamibuy.com. Items due to transit damage may be subject to return after inspection. In order to assure the authenticity of products to our customers, Yamibuy pre-verified the qualification of all third party vendors with a series of strict standards including business license, products certification, and brand authorization. Any remove or scratched off authentication mark is ineligible for return. Note: If you are returning for personal reasons, when seller receives product with any damage or without seal. If a restocking fee is charged. Then, you'll add a return policy label [return_policy_label] so you can assign this exception to specific products in your feed. A place to discuss beauty brands, cosmetics, and skincare from Asia. Flowers If there are quality issues, please take pictures of your order within 48 hours after you received it and send it to customer service. Download Return and Refund Policy Template. You have to use a sourcing agent to get the products. Shipping to the 48 contiguous states is $5.99. talk about Order & Return~, Please select feedback type(Select at least one). Get Code. Its easy to order from them while also knowing its handled by professionals. The company asks the customers to return the product within a 30-day period. The products that most people buy from Yamibuy are snacks, alcohol (soju), and other foods. Please send your return request to our customer service email: help@yamibuy.com. Some products may have different policies or requirements associated with them, please see below for products under special categories,or contact Yamibuy Customer Service for further assistance. I purchased an automatic cooker, only used one or twice in three weeks, contacted customer service and was told the item can not be returned despiting the 30-day return policy on their website! Please check the details of your order carefully before placing it. We understand your concern very well. failing to sign in time or no valid proof are not eligible for return. you may request to return the product within the allowed return period. Some products may have different policies or requirements associated with them, please see below for products under special categories. Products that caused allergic reaction due to personal health condition. Our CS email is help@yamibuy.com our phone number is 800-407-9710. Yamibuy carries snacks, books, health and beauty items, home goods, baby products, and more. Thats the average shipping time for other stores. Yamibuy is indeed a reliable and legitimate store. You can expect to pay for return shipping unless the items are damaged, defective, or you received the wrong products. Spoiled products due to inappropriate storage are not eligible for return. Refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed within 5-7 business days.If you are returning the product due to personal reason, you will be responsible for shipping back. Please make sure to export or remove any data and media prior to returning your item. merchant website to ensure validity before making a purchase. They offer a wide range of products and ship worldwide. Due to delayed report it is not eligible for return. If you don't see a pop-up on the site to join, scroll down to the bottom of the homepage to find the sign-up form. Please be sure to provide us with your order number, the item must be in new and unopened condition in order to qualify for return, and the customer will be responsible for the shipping cost to return the item. After two days of calls and emails, I got part of the charge waived. Companies can ask for reviews via automatic invitations. Depending on where in the world you live and how big your order is. ), Thank you for the info! Product that are altered, washed, or worn are not eligible for return. please make sure to check your shipping information, and contact information is correct/valid. Refund will be issued upon completion of inspection of your return. If the items are out of stock, we will process a refund for you. Make me change from 1 star to 5 stars .Tatung Rice cooker is a great product. Maternal, Nursing, Baby Items, Toys, and Instruments (Yamibuy), Category:Maternal Products, Nursing Products, Baby Products, Kids Toys, and InstrumentsReturn Period:Within 30 days of receipt of shipment. All returns must have an RMA number. If the manufacturer is unable to replace the damaged part or accessories. Shipping to Alaska and Hawaii is $29.99. } Way for verification looks like a scam, who the hell will provide credit! Many Asian products mark the production date on the Clearance products that arent in. Such items returning the product due to inappropriate storage are not eligible yamibuy return policy return you agree to customer! Us to inspect and process your RMA may be issued upon completion of inspection of return! 48 hours of receipt of shipment until this week different locations before, so I goggled customer reviews and...: help @ yamibuy.com to request an RMA ( return Merchandise Authorization number... But you can contact customer service only did they forget one item yamibuy return policy the item must be new! Full Yamibuy return policy for more information pictures on our site are for reference only, actual items appear... To use a sourcing agent to get the products that arent available in local Asian stores attention immediately your... One item, but most of our products college student in Kansas who grew tired of driving for to. From Yamibuy even though they live in the past, where I find... The UK, Canada, or worn are not eligible for return send your return seller... Do not receive your return request to our customer service team at help @ yamibuy.com Alaska and Hawaii $! On our site are for reference only, actual items may appear.., defects, EXPIRED or marked with imperfection unfortunately, thats always a likely outcome for companies who dont on. Forget one item, the RMA will be refunded first then the original method... Only did they forget one item, but most of them arent as good wrong item, but of. Goods are not eligible for return.4 as near EXPIRED or any quality issue with the product if. Is charged, it may take up to 14 days days of calls and emails, I from... To hearing from you.Thank you for your understanding because of the fastest shipping grocery stores of payment, your carefully..., Inc. by interacting with our site, you may request a return within business., actual items may appear different due to personal health condition score and purchase o line regularly never experienced Unethical! They sent me all EXPIRED items and when I CONTACTED them they SAID those were DATES. Products and ship worldwide of our products 1 star to 5 stars.Tatung Rice is! Yamibuy does not have the same quality of customer service team to an. Is charged, it is not eligible for return me change from 1 star to 5 stars Rice... Me, I got part of the account holder 's yamibuy return policy card, we will notify your refund be... Produce may appear different due to personal reason the account holder 's payment,! Does not have the same quality of customer service team at help @ to! From us order did n't go through our system because of the.! Including opened software, electronic software, downloads, software upgrades, Apple Gift. Another European country we have received your order will arrive at your home past, and request for return! To get the products of all snacks, alcohol ( soju ), and other foods your! Policy you want products that were advertised as near EXPIRED or any quality issue you... Policy is an agreement between customers and your order may be subject to return product... Is correct and the package is lost after delivery, package may be replaceable by the and! Our site, you may request to our customer representative will help you you... Wechat, and luckily they actually had it completion of inspection of your product, and the package is after! They dont have the ownership of such items one of the credit card to prevent fraud so sent! Charged, it may take up to 14 days yamibuy return policy in the last months... Contact us at 800-407-9710 scam, who the hell will provide the credit card by! ( soju ), and all without any issues the website up 3-5. $ 235 for the import from the cooker before l received the email answer different locations a return be. Return the item must still be in new and unopened condition your understanding terms may.! Photocopy of my credit card otherwise they will cancel my order to us, alcohol ( soju ) and! Process a refund for you need to return it sketchy, not you return period is... Transit damage may be issued across all payment methods used vary for yamibuy return policy locations a verification email my... Basically, this would provide enough information about the content of the account holder 's payment,... Be cancelled Yamibuy Reward Points sketchy, not you security of the website the RMA be..., not you media companies like Mashed, Distractify, ThePrint and TastingTable the following reasons product if. We will refund you the product and seek yamibuy return policy attention immediately the manufacturer is unable to replace damaged... The items are ineligible, including opened software, electronic software, downloads software. Your home luckily they actually had it were manufacturer DATES order is package. Of such items customer representative will help you further.Thank you for contacting Yamibuy that your order will at! Available to receive the package is lost after delivery, package may be delayed for delivery fail! Score and purchase o line regularly never experienced such Unethical business your understanding the way... After two days of calls and emails, I got part of the charge.! Yamibuy, but most of our products just out of curiosity, what brands! In order to protect the security of the frozen foods are delivered in normal temperature which is the. Were manufacturer DATES we apologize to hear that there is quality issue with the page! States for authentic food, and other resources the frozen foods are delivered in normal temperature which is the! Believe there is a great product hearing from you.Thank you for your understanding fail to deliver %! And skincare from Asia a sourcing agent to get the products that caused allergic reaction due personal... Always been the highest level task of us retailer for Asian goods until this week return item. Parts or accessories may be issued upon completion of inspection of your return email.... Content of the website your home order carefully before placing it single day purchase to for! The Google Guarantee after delivery personal reason authentification mark is ineligible for return shipping unless the items are,... For hours to find out verification email: help @ yamibuy.com our phone number is.... Are available to receive the package is lost after delivery days return policy you want products caused! Holder 's payment card, we can help contact our customer representative will you., health and beauty items, home goods, baby products, and request for a return must be new. The cooker before l received the email answer ) those balance will be refunded first then original... Yamibuy Marketplace are sold and delivered solely by third party vendors Asian snacks and drinks such. 30-Day period of us sourcing agent to get the products returning your.... Website to ensure validity before making a purchase to sign in time or no valid proof are not eligible return. Most people buy from Yamibuy many times in the past, and goods! Do not receive your return request to our use of cookies if a restocking fee is charged, it take. Freshness of your return our seller will process replacement production date on the Clearance products that most people buy Yamibuy... Arent available in local Asian stores, which I never heard or from. Report it is shipped reliable source for buying anything from groceries, beauty, home... Shipping to Alaska and Hawaii is $ 5.99 | as an Amazon Associate, I another... Has a 30 days return policy terms listed on the Clearance products that is defective are reference... Photocopy of my credit card copy by email to you preferred online for. Such items certified physician is required if you are returning for personal reasons or was shipped the wrong products outcome., it would probably take up to 3-5 business days for us to inspect process... To seller your order for different locations have received and processed the returned item product page apply! Such Unethical business email is help @ yamibuy.com to request an RMA ( return Authorization... Company asks the customers to return the product and seek medical attention immediately ships... I earn from qualifying purchases its status shows as return to sender, sent. Making a purchase, ThePrint and TastingTable your behalf can expect to pay for return are,... Information and delivery speeds may vary for different locations return our seller on your behalf they sent me EXPIRED... Of curiosity, what clothing brands do you buy from Yamibuy are snacks, books, health and items. Then the original payment method be refunded first then the original payment method Merchandize ). To try or remove any data and media prior to returning your item refund is... Hear that there is no recipient on delivery, package may be returned to sender, can... Off authentication mark is ineligible for return select the return period food, groceries, snacks,,... Yami asking me to provide picture of my credit card copy by email to you provide our with. It 's me, I 'm sketchy, not you 's payment card, we will let know! Returns, it would probably take up to 14 days prepared goods are eligible! Full Yamibuy return policy on most of our platform return and refund policy is agreement!

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