premier pools and spas lawsuit

Please run away form this company!!!!!!!!!!!!!!!! All the crews are there today to fix all her issues. Fiberglass pools are made from a mold and then gel-coated, so they wont crack or fade over time. Gunite, Fiberglass, Vinyl: Whats The Difference. I talked to ***** and told him that I was going to travel to Port St Lucie (where the pool was going to be built) for 10 days. I speak to the project manager that usually is responsive and has come out and seen that the drainage is fine. I looked today and on this one project (pool build)I/my wife has emailed complaints 47 times about issues we have experienced trying to get our pool done. Obviously, this hasn't happened at all. My contract was paid in full Oct 17, 2022 per the terms of the contract.I have given every opportunity for the owner of PPAS South *******, ***************** to get my project completed. We are now sitting at day 10 with a completed pool but does it work? PPAS does not stand behind the sub contractors that they hire. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I am FORCED to waste my time today filing complaints and reviews because they do not respond and are unprofessional at best. Call Today 281-412-6445, Copyright Pearland Pools, Inc. | All Rights Reserved | Website designed and maintained by. Looking for pool financing? Leave us a message or give us a call and well do everything we can to answer any questions you may have. Wed like your honest feedback and want to hear about your issue(s). So many pool companies have gone under, yet Premier has continued to complete all contracts. It was set lower and therefore the existing patio had to be removed to put in a new patio to fix their mistake. We are the largest inground pool builder in the United States with over 100+ locations nationwide. Building a pool can add value to your home. Everyone was very courteous and professional and I have a fantastic looking pool. 85% of emp Can he perhaps provide a contract? . Our Customer Care Department is here to address any concern you might haveno issue is too big or too small. I would do it again with this pool company!!! Michael and Kasey Corcoran say they always dreamed of a big backyard pool. I would not waste my time writing this review if I had any other option but at this point I am contacting a lawyer and will spend as much time as needed to let others know about this company. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. And a good time frame, he went above and beyond to help us with other like rock steps and picking up stuff that we couldnt get on a regular truck, Premier Pools are the way to go!!! We have failed inspection due to the drain not having a cover properly installed and safety handles. Priority being customers who are to the point they are hiring lawyers or filing complaints. International Association of Better Business Bureaus. Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. Original Review: I have a terrible experience with this company. Weve transformed simple backyards, into private paradises. Once you gave us the go ahead, we began immediately. In between the hiring phases I was to have communication with their superintendent. Request a FREE quote HERE or call us at (855) 212-2210. No one showed up and no contact from PPAS since then. My husband and I signed a contract in October 2021. It's way too much money to not finish the job but yet I'm still waiting. The Gunite is so thin on the pole. Please read the other reviewsyou will see a distinct pattern of the very same thing. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. They did not come back to clean up any mess they had left. Looking for the best South Tampa Bay gunite and fiberglass pool builders? By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. We insisted that PP&S rip it out & replace it at their expense. There has been little progress the last three weeks. But after paying almost $80,000, the Corcorans say they were unhappy with the company's performance. Also my oldest job was sold on 07/22/2021 and started excavation on 2/2/21. Look no further than the experts at Premier Pools & Spas. Ive had to put water in the pool on a daily basis for two weeks on top of the initial filling up the pool. Your IP: 66.45.36.16, Requested URL: www.poolspanews.com/business/legal-regulatory/premier-pools-in-trademark-lawsuit_o, User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. Mustard algae, also, What is pool coping? By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. Our team is ready to go and willing to assist you with your pool needs. Thanks to the 99% who are enjoying their pools. He helped us get exactly what we wanted while staying in our budget. "And I worked as hard as I could for two years." Hello Susan. NOTHING!! Just finish! Premier Pools & Spas has been on site with the concrete contractor and talked with the customer regarding the repair work that needs to be done there. Grout lines not matched up & thicker in some places than others. Aric was always on site, always available for phone calls and always willing to make a quick run by the house for any questions that may have come up during construction. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. We signed with Premier Pools and Spas of South Florida in June of 2020. Were here for you whenever youre prepared to make your dream a reality. Nationwide: He is unable to install it due to where Pinnacle/Franco Bros installed it. The area has highly expansive soil that. Do Not USE This company to build your pool. Start a Project View Popular Projects. You will be amazed at how this all comes together. The lack of unprofessionalism reflects on the corporate company who is obviously not concerned about bad franchisees. I was told the items would be completed by 11/18, the items below were not. I am out $80,000.00 and the pool is not complete and cannot be used. I thought, are you kidding me?" They have excuses for everything and its never their fault as to why your pool is still not built. We are the Premier Pool Cleaning and Pool Service, a sister company of Premier Pools & Spas, which provides service & repair work whether you have an existing "Premier Pool" or not!Discover what thousands of customers across the U.S. already know - that Premier Pool Service is the company to call for all your repairs and equipment upgrades. Get browser notifications for breaking news, live events, and exclusive reporting. PLANO (CBSDFW.COM) -A North Texas company is trying to fine a local couple $3,500 and void their warranty for writing a negative review. All they say is he refused to install it which is not the case. You've requested a page on a website (cloudflarepreview.com) that is on the Cloudflare network. Pending items listed below. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. About. has worked hard over the last 30+ years to become the largest pool builder in the world. We were beyond excited, especially when they showed up 2 days in a row!! PREMIER POOLS & SPAS - 480 Photos & 257 Reviews - 11250 Pyrites Way, Rancho Cordova, CA - Yelp Today is a holiday! Our house has a cement patio already installed and we wanted to keep that portion of the patio, which they knew. Back Most Popular Projects. *** and **** dismissed this and did not get the drain field inspected for damge. Cameron was a great asset to us! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. We value your privacy. Like how do you leave a partially newly built pool in this condition? The company can send materials and products to all areas and have its contractors work wherever they are needed. It didn't take consumers long to realize that there wasn't much to do inside except binge on streaming services and read books. We ask that you be patient as we work thru the repairs you have requested. Reputation: Dustin was our sales guy and he was great! Our pool remodel project was made much easier for us by Aaron Temme. Click below to learn more about each type. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Both of these items have been scheduled. We ask questions pertaining to your lifestyle to capture everyones needs and create an environment that everyone can benefit from. Gunite crew came in. Premier Pools & Spas | HomeAdvisor prescreened Swimming Pool Contractors in Laguna Hills, CA. To this day, I can text him with a question and he always responds. Business Profile Premier Pools and Spas Pool Contractors Multi Location Business Find locations Contact Information 26499 Jefferson Ave STE E Murrieta, CA 92562-6981 Visit Website (951) 296-0199. We've recommended them to neighbors and are so excited to have our new pool put in! I have been asking for a meeting on my project and no one will call. Depending on your location, we offer three pool typesconcrete, fiberglass, and vinyl. We go beyond just building pools, we transform spaces by designing an environment that forever changes how our clients live and use their backyards. Additionally, I had emailed Adriana Duque to get contact info and a reply was received on March 3rd asking for photos which were provided. Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. They will then call you and apologize and make new promises which always lead to one placeFrustration, lack of follow up and multiple calls/emails to get them to get something done. Read the reviews others have posted over the past 2 years not JUST in Houston area but all over the country. I'm tired of the excuses and I'm tired of waiting. I would advise to never ever use this company for anything. They never show or don't show or push dates out. Gunite, Fiberglass, Vinyl: Whats The Difference. When can I expect them to be done? Unlike many banks and credit unions, our experience is unique to swimming pools, not just any type of loan. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. Leave us a message or give us a call and we'll do everything we can to answer any questions you may have. The equipment finally arrived 8 days after the pool was filled. 2023 CBS Broadcasting Inc. All Rights Reserved. I have called and texted *** several times and never get a response or call back. If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. Our project manager informed us that they would call the warranty department for the True Clear System. Premier Pools in Trademark Lawsuit By Rebecca Robledo As they wait for a judge's decision, both sides in a lawsuit involving national builder Premier Pools Management Corp. said the case is going their way. During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . Worked with me and resolved the problem. Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. Click HERE to watch our new show Passion For Splashin! Not even an apology. Premier pool professionals will be by your side every step of the way from design to construction to maintenance so you can rest easy knowing you made the right choice. Then the pool was framed in with them nailing into our current concrete that we wanted to keep. I thought it was resolved and that they were going to actually do what they were paid to do but I was sadly mistaken. View our Locations Map to find a builder near you and start building the pool of your dreams. First off, my project manager either quit or was fired as pool construction started. I felt frustrated and ignored. Each franchise is independently owned and operated. All of us here at Premier Pools & Spas are working non-stop to deliver exceptional customer service and complete homeowner satisfaction. She wrote a review on Google, which said in part: "One star is giving them way too much credit! We did speak and you understood what was needed and agreed to go ahead with the necessary steps to prevent the dirt from caving in. When she refused, Kasey says the operations manager called her and asked her to read her contract. I had to contact them myself and made a payment for $ 150 (I was never told this fee was not included in the contract).They submitted for permits 4/12 and approved 5/18. Rates may vary based on location, credit score, and loan amount. Contact us today to get started on your custom pool building project! During the clean up stage we waited for our property to be put back the way it was and well, now we have our screened in porch damaged from gunite over spray, scratched surfaces of the aluminium frame. We can't get them to show up, to return a phone call or text or complete any portion of our pool, spa & outdoor kitchen.". The experience was terrible, they were non-responsive and the quality of work was awful. Premier Pools and Spas have over 25 years of pool-building expertise. March 28, 2018 / 10:00 PM I had a franchised Premier Pools and Spa dealer start a pool and did not complete the project after receiving the final payment in full. Then, they said they were having issues with the survey company to complete the new survey with the pool. Gunite, Fiberglass, Vinyl: Whats The Difference. He contacted PP&S, who sent a worker to take a look. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. There were delays to get us into engineering. Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. Our goal is to give you one-on-one, personalized service. The news team was out here today and as a witness that nothing has been repaired as of today.Sincerely,***************************, as of right now they are draining the pool, and they are right now fixing the handrails. They said they would be back in a few days and now they will not respond to my calls and the dealer now says he is broke and I am just out of luck because his franchise was terminated by Premier Pools. When we get hard rain the water goes over the actual pool because it can't drain out the overflow drain. Work hard when they need to get a job done! Why is it my job to file a complaint with them when I hired Premier Pools and Spas to do the job? He stated Premier Pools is wasting the city's time by not fixing the issues correctly over multiple visits. You LITERALLY are forced to leave multiple messages and eventually (Like today) they will force you to write reviews and complain to BBB, corporate offices, Yelp and whoever will listen and help you. Looking for pool financing? Attorney Paul Levy works for Public Citizen, a non-profit based in Washington, D.C. I have a huge crater in my backyard. They meet every Tuesday morning to go over all projects. This particular company is a franchised model and Bill Unger and his son (Steve Unger) are the franchise owners here in Houston (Pearland & Spring) area. Premier Pools is the worst company I have ever dealt with for ANY SERVICE hired in my entire life. Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. On April 5, I was able to finally contact ***, and she was to bring up via meeting next day. the last one is being repaired. Lastly, we have partnered with the most trusted lenders in the industry to give you as many options as possible for financing your dream backyard. We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. In fact our first meeting, **** the project manager said no let them clean up their work. We strive to provide you with the best possible solution in the shortest amount of time. We specialize in custom gunite pools, which are built from concrete that is sprayed on the surface of a pool and then left to cure. They started at 3:30 and ended at 8:30 pm. 10/05/2021 Premier still has not called Jandy. Don't walkRUN from Premier Pools. If youre not sure which type of pool is right for you, our team can help you decide based on your budget, yard size, and specific needs. I have to contact them constantly to get any kind of information and still nothing gets done. I have contacted the owner *****************, 4 times via email, 1 time by phone with a voicemail and 1 time via text message since 11/18, he failed to reply or call me with an updated plan to complete the items. That resulted in no one showing up for SIX WEEKS!!! We've transformed simple backyards, into private paradises. We would love the opportunity to build the pool your family has always dreamt of. While we strive to be the best, we understand that sometimes problems can arise if they do, wed like to help. We don't just build pools, we change the way people live and entertain. I was born in Placerville, CA; and grew up there for the first 10 years of my life until I moved to Sacramento. Premier pool builders are hardworking, innovative, and detail-oriented. We are the largest inground pool builder in the United States with over 100+ locations nationwide. Congress passed the Act after businesses across the country sued customers over negative reviews. Want to talk to us about your new pool, remodel, or other projects? We don't even have the heater we paid for or mastic installed around the pool. They do not communicate and value customers. Request a FREE quote HERE or call us at (855) 212-2210. In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. We've reconnected with Premier this year, and I gotta admit, Obie Miller has been a pleasure to work with. in 7 reviews, Ryan Rouse did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. in 7 reviews, Paul Cruze designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. in 5 reviews. Date of install once crew returned to fix installation issues was March 28, 2020. The company specializes in luxury pools and custom-designed pools. The pool is still not complete as of now. They do not return calls, voicemails or emails. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. April 8, ******* called to schedule them Friday April 9 or Monday April 12. Extras: Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. Be the first one to find this review helpful. No matter what your vision for your backyard oasis is, we can make it a reality. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. From concept through completion, our team of pool professionals will make your backyard transformation fun and exciting! 5. Good Luck with your pool, I hope this review helps you make a good choice in pool companies. He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. Because were the largest pool contractors in the world, we have the highest quality materials at the lowest prices. Then the team will create a comprehensive design that is uniquely you. We've been waiting for this pool for over 6 months now. If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. We received quotes for repairs, $200 in patio fascia and the roof $1,500 in repairs. At Pearland Pools, we pride ourselves on truly understanding our clients desires, and delivering on our promise. My main concern is where all that water has traveled underneath and close to the foundation of my home.Sincerely,***************************. Founded in 1988, Premier Pools & Spas has a reputation for first-class results within the customers budget. Swimming Pools. They are great on the visit to SELL you the dream of them building this beautiful backyard oasis. Updated on 12/07/2022: This is an update to the previous review I gave and prematurely changed the review to resolved. The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. This field is for validation purposes and should be left unchanged. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. South Tampa Bay Pool Builders & Contractors - Premier Pools Tampa Bay South, FL Phone: (727) 219-2250 Address: 10114 Cowley Rd, Riverview, FL 33578 Services We Offer: Gunite Pools Fiberglass Pools Pool Remodels Pool Service Equipment & Pool Repair Not Yet Offered: Vinyl Pools South Tampa Bay Pool Builders - Gunite & Fiberglass Pools And we build our customer relationships like we build our poolsto last a lifetime. Construction started in March 2022 and took approximately 10 weeks (exactly what they said). When can I expect them to be done? Premier Pools told me my saltwater pool would be built in 3-4 months. Then the excitement begins! Today, Premier's response is call their insurance company and file a claim. We were told that it will be fine. The pool is not complete as of today 8.3.22. I wish I could get half of my money back for the heartache, trouble, and our time. Premier Pools & Spas 257 reviews Claimed Pool & Hot Tub Service Edit Open 9:00 AM - 5:00 PM See hours Write a review Add photo Photos & videos See all 491 photos See All 491 Services Offered No one will call me. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. On 13th August 2021 my pool was plastered and filled with water. I was given a timeline of 5-7 months, sign to swim, including 4-6 months of contruction. Eventually *** ******* responded via email and details were given on the request with no follow up. So i believe that we are on the same path now. DO NOT BUY A POOL FROM THEM!! Clark says PP&S rating is currently an NR (no rating) while the BBB gives the company time to respond to the complaint. We do not do remodels or concrete, just new pool builds. Looking for pool financing? Contact Premier Pools & Spas Today Our team is ready to go and willing to assist you with your pool needs. The company has been recognized for its work in Pool and Spa News' Top 50 Builders list. Thanks Aric!!! Premier collects fees from local franchises, but they dont stand behind any of their franchises. Fast and easy online application. We provide a quality experience at every step along the way because happy customers are our currency. The Premier Pools and Spas company has been in the industry for more than 25 years and are seasoned veteran swimming pool builders that really know the Houston Texas Swimming Pool Market. First published on March 28, 2018 / 10:00 PM. Complaints Premier Pools and Spas Swimming Pools View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? We are the largest inground pool builder in the United States with over 100+ locations nationwide. Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. Looking for pool financing? The only things needed at this point is correct the height of the bubbler jets and have the plaster manufacturer come look at your surface. Don't use this company to build your pool! I was informed that in 1 month I will be able to add the salt to my pool which would be 13th September. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. Our team of gunite & fiberglass pool builders is ready to create a show-stopping backyard centerpiece that will give you and your family memories to last a lifetime. We have a leaking pool pump, A hole on the side of our pool. The workers disappeared and Karla Sterfling worried Premier Pools would shut the door and disappear. The disorganization and lack of accountability is mind blowing. We value your privacy. Who knows! One thing I really appreciated was how tied in Premier was with my landscaper, Palo Verde. Customer Reviews are not used in the calculation of BBB Rating, I signed a contract to build a pool with PPAS of South ******* on April 6th 2021, construction didn't start until March 2022. How do you feel this experience could have been different? Ray ID: 7a19a06018f8aa15 did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. I am at my wit's end. Gunite, Fiberglass, Vinyl: Whats The Difference? We aim to provide readers with the most up-to-date information available about today's consumer products and services. The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. "There are problems with the pool and the Corcorans haven't been able to get the pool company to come out and fix it." Unsubscribe easily. We also offer fiberglass pools, which are a great option if youre looking for something that is less maintenance and more cost-effective. Complaint: 17421190I am rejecting this response because: none of the problems have been fixed as of today. / CBS Texas. Experience: This is not correct, we have spoken many times and we are still correcting the issues that you have complained about. He never answered my calls, so I texted him several times and he replied very rudely indicating he was very busy, not to contact him after hrs. Premier Pools & Spas accepts credit cards. Buying a pool is a big decision for your family. We also offer a free in-home consultation so that we can get a better idea of what youre looking for. Also own Pinnacle Pools and Spas in Dallas Texas. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. 11250 Pyrites Way Rancho Cordova, CA 95670. See details. The company is asking me for more money due to drainage. Like we just want you guys to finish as per the schedule and the dates you say you're going to be here. BILD Industries consulting in which we offer small . The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. On day one I met our construction manager who was Aric **. Using our state-of-the-art 3D design software, well work with you to bring your dream pool to life.

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