securus customer service refund

la Empresa para almacenar su Informacin de Tarjeta. These email communications may include marketing communications relating to our Products. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. We will attempt to troubleshoot the issue. Securus Online Assistant Now Available - Click the bubble below. If you need to speak with a live agent, we have a dedicated team to help you connect with your incarcerated loved ones. We will send information about your current accounts to a mobile phone registered with a United States Mobile Phone Carrier (available Carriers are shown above). February 15, 2023, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration Can Family and Friends receive a refund on unused stamps, rejected mail, or upon an incarcerated individuals release? You understand and agree that we provide the Tablet subject to the rules and policies of the correctional facility. This is completely optional and for your convenience in using services provided by the Company. Mailing a personal check, money order or cashiers check to: Visiting any Western Union agent location, Visiting any MoneyGram agent or FormFree location, Using a lobby kiosk at select correctional facilities, Using personal online banking (with routing and account numbers, and names). Any and all information supplied under this service is additional to and does not replace the information we make available to you in accordance with your Customer Agreement. learn more Dallas, Texas 75265-0757, Facilities We To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the AdvanceConnect account number. How do I get setup for eMessaging using the Securus Apple iOS app? We help family and friends of incarcerated individuals. What can the Securus Debit account funds be used for? We use this information to: Please refer to our Privacy Policy for information concerning our use of this information. Can I make a deposit to their Securus Debit account? Account blocks are released periodically throughout the day, so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. We are not responsible for the products or service of any other businesses or individuals, or the content of their websites. Depending on the correctional facilitys own procedures, it may take additional time for the correctional facility staff to deliver the Tablet to the Recipient. Securus Debit Account: Western UnionRefundInstructions. If either party elects to have the Dispute resolved in small claims court under this paragraph, neither party may require the other to arbitrate the Dispute, so long as such matter remains pending in the small claims court. To the extent state law applies to any aspect of this Arbitration Agreement, or to any disputes and claims that are covered by the Arbitration Agreement, Texas law will govern without regard to its choice of law or conflict of law principles. We reserve the right to change or modify these General Terms and Conditions and any of the additional Product Terms and Conditions without any special prior notice to you. This license to us will end when your content is deleted from our systems. If the AdvanceConnect account holder funded the account through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. SecurTel can save you money by assigning a specially programmed phone number that ensures you save the most on inmate calls. All applicable AdvanceConnect funding fees, third party transaction fees and governmental taxes and fees are in addition to the call rates and charges for the calling service provided. https://securustechnologies.tech/about/tariffs/, https://securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and complete information; and. If you have specific questions about the period of time your messages may be stored and archived, please contact our Customer Care center. The only products and services that we operate, control or endorse are our Securus-branded or JPay-branded Products and the Products that are identified as being supplied by us. You understand and agree that once a message is deleted pursuant to our retention policies and/or the correctional facility retention policies (if applicable), such deleted message and all its contents will no longer be available, and we will not be able to provide any copy of that message to you. Running or displaying our website or any information or material displayed on our website in frames or through similar means on another website without our prior written permission is prohibited. Facilities We If you are registered to receive text notifications and alerts about more than one account you will be asked to choose which account you would like to receive notifications for by selecting the account type and account number presented on your notifications settings page. In most cases, payments are posted to accounts within one hour. We offer a variety of tablet computer options that are intended to help incarcerated individuals stay connected with you, give the incarcerated individual access to education and betterment courses to prepare them for success after incarceration, and access other types of content provided on the tablets. Postage purchased for an incarcerated individual cannot be used to send messages or media to an incarcerated individual at a different correctional facility. NEW! AdvanceConnect account holders may purchase Securus prepaid calling services for their AdvanceConnect account by: Payments sent via mail may take seven to ten business days to process. What things should I consider and do if a payment has not posted to your account? To register online you must have a Securus calling account, video account, or email account. Securus Technologies is a U.S.-based communication provider for incarcerated persons. (b) Maximum Liability. Refunds are processed within 60 days after your request is received. using the Messaging Solutions to transmit any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, or is otherwise objectionable as reasonably determined by the correctional facility; transmitting any content that infringes upon another partys intellectual property rights or other proprietary, contractual, or fiduciary rights or obligations; preventing others from using the Messaging Solutions; using the Messaging Solutions for any fraudulent or inappropriate purpose; or. We help family and friends of incarcerated individuals. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. We will ship the Tablet is to the Recipients correctional facility within 45 business days from the date of purchase. How Arbitration Works. Time Limit for Raising Disputes. Securus Online Assistant Now Available - Click the bubble below. You own the intellectual property rights (things like copyright or trademarks) in any such content that you create and send using our Products. Pricing, California Al hacer clic en la casilla de autorizacin que aparece a continuacin, Prepaid service funds deposited by friends and family members into a Securus Debit account belong to the incarcerated individual. We offer you a range of communications and payments products and services. IN NO EVENT SHALL WE OR ANY OF OUR REPRESENTATIVES BE LIABLE TO YOU FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES ARISING OUT OF, RELATING TO, OR IN CONNECTION WITH ANY BREACH OF THIS AGREEMENT OR USE OF OUR PRODUCTS AND SERVICES, REGARDLESS OF (I) WHETHER SUCH DAMAGES WERE FORESEEABLE, (II) WHETHER OR NOT YOU WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (III) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED. We will repair or replace any defective ear bud headphones only if a Trouble Ticket is submitted within 2 weeks of receipt of the ear bud headphones by the Recipient; provided, however, if the Recipient resides in a correctional facility in the State of Idaho, the Trouble Ticket must be submitted within thirty (30) days of receipt of the headphones. Notwithstanding the above, the scope, validity, effect, and enforceability of this agreements waiver of (i) class action lawsuits, (ii) representative or class-wide arbitration, and (iii) private attorney general claims, are to be determined solely and exclusively by the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and not by Resolute, the AAA, or any arbitrator. How do Idetermine what type of account to make a payment on? Pricing, session lengths, and hours of availability of Video Connectsessions may differ depending on the correctional facility chosen or the communication center being used. ponindose en contacto con la unidad de Atencin al Cliente de la Empresa We also reserve the right to change, modify or discontinue, temporarily or permanently, our website (or any portion of our website) at any time without notice. You can choose to call or write to inmates if they are allowed to communicate with the outside world. crdito para los pagos recurrentes. Up to $3.00 cash; Up to A valid credit card or a pre-paid Visa or MasterCard is required to process the communication fee and schedule a Video Connectsession. Policy violation User is under the age of 18. Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the account, but could take up to one billing cycle to be reflected on the statement. There is also small JAVA client that is required for Video Connectto transmit the audio and video (which downloads automatically). cosmetic damage, including but not limited to scratches and dents; damage caused by accident, abuse, misuse, liquid spill or submersion, flood, fire, earthquake, or other external causes; damage caused by service on the Tablet performed by anyone who is not a representative of Securus or JPay; a Tablet where the hardware or software has been modified; or. Securus Video Connect , is a fully web-based visual communication system that allows friends, family members, attorneys, and public officials to schedule and participate in video sessions with an incarcerated individual - from anywhere with internet access using the free Securus app, computer or tablet. Once you have the MTCN, you will need to go to a Western Union location in the state of your release and present the MTCN and a Photo ID to obtain your funds. If you believe there was a problem with our system that prevented you from participating in a scheduled video session, please contact our Customer Care center. Our goal is to help incarcerated individuals connect with loved ones. You will reimburse us for reasonable attorneys fees, as well as our employees and contractors time and materials spent responding to any third-party subpoena or other compulsory legal order or process associated with third party claims described above at our then-current hourly rates. Small Claims Court. Mindful of the high cost of legal disputes, not only in dollars but in time and energy, both you and we agree that any Dispute between you and us, past, present, or future, and no matter the date of accrual, shall be resolved through an individual small claims court action or through binding individual arbitration, as specified below. The rules include instructions on how to file an arbitration. Text messages will be sent Monday to Sunday between the hours of 8:00 AM and 8:00 PM of your local time zone. Once a Direct Bill account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow for any unbilled calls or other charges to clear the account prior to closing. barring of further use of our Products or website. The Resolute Rules are available at Resolutes website https://resolutesystems.com. What if I move and /or my address changes? I agree to be contacted . To request a statement older than 90 days, account holders can email us with the request for a statement. Attorneys. You agree that you are bound by the commitments you make to us in exchange for your use or purchase of our Products. Is there a limit of how many times per day/week/month that the Family and Friends can use Securus Inbound Connect? JPay Player (Tablet) Purchase Terms and Warranty. We may investigate incidents involving such violations and we may involve (and we will cooperate with) law enforcement if a criminal violation is suspected. Are you sure you want to end this chat with the Online Assistant? Under some circumstances, a correctional facility may refuse to deliver a message or attachment to an incarcerated individual. AdvanceConnect account holders are responsible for payment for any services purchased on the AdvanceConnect account. These resources include our Privacy Policy and Frequently Asked Questions and other pages accessible on our various website pages. Payment for the Tablet must be made by a Visa, MasterCard or Discover branded credit card or debit card. removal of access to all of our Products; deletion of your password and all related information, files and other content associated with or inside your account (or any part thereof); and. We will, however, always post the changed terms on our website. A description of applicable taxes and other fees are available here: Taxes and Fees. for more info). The cost of proceedings under this section, including, without limitation, each partys attorneys fees and costs, shall be borne by the unsuccessful party. Attorneys. At any time and for any reason (including at the request of the correctional facility), we may terminate the Messaging Solutions, terminate this Customer Agreement, or terminate your account. Therefore, Securus will only issue credit for Securus Video . Direct Bill account holders may make payments on their Direct Bill account by: Securus Technologies What happens if the facility takes away or restricts the services on a tablet that I have ordered? If your video session is terminated for inappropriate conduct, you will not be refunded any portion of the cost of that video session. Our Securus Debit Product is an incarcerated individual-owned prepaid services account. Nothing in our terms and conditions takes away the intellectual property rights you have to your own content. For more information, please contact Securus Customer Care at 1-800-844-6591 or at customer_service@securustech.net. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. Further, any demand for arbitration must be filed no later than 12 months after your constructive knowledge that the alleged issue occurred. We may initiate the closing of a Direct Bill account due to fraudulent account activity. You agree to purchase a Tablet for a designated incarcerated individual (the Recipient) at a correctional facility served by Securus/JPay. Our limited warranty to you is that our website and all our Products are provided using reasonable skill and care. Almacenamiento de la informacin de tarjeta. By purchasing a Tablet from us, you and the Recipient agree to the Limited Warranty included with the Tablet. You understand and agree that each message and, if applicable, attached media you send will be reviewed, monitored, and preserved by us and the applicable correctional facility, and that you waive any privacy or other confidentiality rights you may have in the contents of your messages and, if applicable, attached media. Once scheduled, a Video Connectsession must be attended during the scheduled time period. Refunds of Securus Debit accounts are administered in accordance with facility requirements when the account holder is released or transferred from the facility. (a) No Consequential or Indirect Damages. las Transacciones Recurrentes. By storing your payment information, you can make secure payments via our website, app, or automated system without having to re-enter the Card Information for each transaction. This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the United States Federal Arbitration Act and other applicable federal law. Securus Technologies or other "Jail Facility Phone Providers". Securus Contact Systems creates exceptional connections with your customers through our live receptionist service and leaves trustworthy impressions with each interaction. You also understand and agree that the Tablet cannot be used by the Recipient until they agree to be bound by the relevant agreements we require users of Tablets to agree to. Governing Law and Other Terms. No refunds of unused balances will be issued after the expiration date. We have implemented commercially reasonable technical and organizational security measures designed to protect personal information against loss, misuse, and unauthorized access, alteration, disclosure or destruction. Please contact GTL for a refund of deposited funds and open a Securus account. Offsets the average credit / debit card processing fee charged by credit / debit card service providers. It is important for you to understand that by accessing and using any of our Products, you agree to indemnify (pay for our losses), defend and hold us, and our affiliates and licensors harmless from and against all losses, expenses, damages and costs, including reasonable attorneys fees, arising out of or relating to any third-party claim concerning: (a) your use of any of our Products (including any activities under your account); (b) violation of your Customer Agreement; or (c) your violation of any law or the rights of another person. The security of your account is important to us. There are certain situations (described below) where scheduled Video Connectsessions may be canceled before they begin. Ways to Contact Securus. Searching Frequently Asked Questions. Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get account balance and other information on their Direct Bill accounts. They assist agencies with education and service requests as well as break-fix requests for telephone, video sessions as well as tablet and kiosk solutions. The Contact Center is open seven days a week 24 hours per day. You get a phone number programmed to forward calls to your cellphone or phone of your choice. To obtain warranty service, the Recipient must submit a claim (what we call a Trouble Ticket). These obligations will survive any termination of your relationship with us or your use of our Products. Quick steps to complete and e-sign Securus Refund Request Form online: Use Get Form or simply click on the template preview to open it in the editor. A correctional facility will normally limit a Recipient to owning and using only one Tablet. Open the securus refund request form and follow the instructions Easily sign the securus video visitation refund with your finger Send filled & signed securus inmate debit refund or save Rate the securus technologies refund 4.7 Satisfied 177 votes Quick guide on how to complete securus credit request form Credits will expire 90 days after the date of issue if they are not used. In the event we determine a Product contains an inaccurate price or description, we reserve the right to take any action we believe is reasonable and necessary to fix the error, including without limitation canceling your order, unless prohibited by law. Waiver of Right to Bring Class Action and Representative Claims. You understand and agree that you are responsible for your conduct and for any consequences of your conduct in connection with your use of the Video Connect service. We are not liable to you or the Recipient for any loss, destruction or damage to the Tablet. Usted puede cancelar esta autorizacin en cualquier momento Fixing and Improving Our Products and Services, Resolving Disputes (Arbitration Agreement), Law Firm and Lawyer Calls Privatization. When inmates call this number, you will save money on long-distance or local jail calling rates charged by GTL or SecurusTech. Serve, Facilities & To collect your money: 1. . These General Terms and Conditions apply to all products and services provided by Securus Technologies and JPay and their subsidiaries, other than JPay money transfer products and all products provided by AllPaid, Inc. All Messaging Solutions purchases are non-refundable. en 972.734.1111. In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. Messages and their content are retained by us in accordance with our standard message retention policies. We refer to the computer tablet and each of these accessories together as, the Tablet. Ensure the security of your data and transactions USLegal fulfills industry-leading security and compliance standards. This means that the funds you used to pay for that Video Connectsession are placed back on your account with us and are available for you to use on a future Video Connectsession. This Arbitration Agreement survives the termination of your relationship with us, including the end of your participation in any program or service and opt-out of consent for marketing or other agreements with us. These monthly invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. Your rights and duties under these terms are not assignable by you without our prior written consent. Your use of credit cards may trigger our blocking procedure, depending on the frequency, number, and amount of transactions. Our Products include: AdvanceConnect, Direct Bill, Securus Debit, Securus Video Connect, Messaging Solutions, Mobile Text Alert and Notification Service, and JPay Player. Notice to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007, which begins with the words Notice of Informal Dispute Resolution Attempt; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the address associated with your account that begins with the words Notice of Informal Dispute Resolution Attempt; or (2) by sending an email to the electronic mail address associated with your account with the subject line stating Notice of Informal Dispute Resolution. Both you and we agree that this dispute resolution procedure is a condition precedent which must be satisfied before either party initiates any arbitration or small claims court action against the other party. When you visit our website, use our Products, or when you purchase our Products, you make a Customer Agreement. Except as set forth above in the Severability section, if any portion of this Arbitration Agreement is deemed invalid or unenforceable, it will not invalidate the remaining portions of the Arbitration Agreement. Start completing the fillable fields and carefully type in required information. How do I unblock my phone number on my Securus online account? If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. Al hacer clic abajo, usted acepta los Trminos y Condiciones de I didnt get an email about linking my two accounts and now I cant get to JPay Email to message my contacts through my JPay account. How do I cancel or end a subscription for a Secureview Tablet? You will be required to provide us with certain information to use our Messaging Solutions. You understand and agree that you are responsible for your use of the Messaging Solutions, your own communications, and for any consequences of your use of the Messaging Solutions. Thank you for your detailed and amazing review! Phone numbers can be added to or removed from an AdvanceConnect account by the AdvanceConnect account holder. Any third-party product and service marks contained on our website are the trademarks of their respective owners. Where Disputes are not filed or arbitration is not instituted thereon in accordance with the foregoing provisions, such Disputes shall be deemed waived and will not be paid. Connectsessions may be canceled before they begin what if I move and /or my address changes Online! Please contact our Customer Care center Connectto transmit the audio and video ( which downloads automatically ) message retention.... Can email us with certain information to use our Messaging Solutions blocking procedure, depending on AdvanceConnect! Depending on the frequency, number, securus customer service refund and the Recipient must submit a claim ( what we a... This number, and amount of transactions open a Securus account Securus Debit accounts are administered in accordance our. Programmed phone number that ensures you save the most on inmate calls help individuals. The Products or service of any other businesses or individuals, or you! In our terms and Warranty or Canada through our live receptionist service and leaves trustworthy impressions with each.... Property rights you have to your account is important to us will end when your content is deleted our! Start completing the fillable fields and carefully type in required information, payments are posted to accounts within hour. Or Discover branded credit card or Debit card contained on our various website pages is under the age of.... Policy for information concerning our use of our Products, or email.... Warranty service, the Tablet respective owners a subscription for a designated incarcerated individual at a correctional! Of a Direct Bill account due to fraudulent account activity to: please refer to our Products balances will required... Your incarcerated loved ones and service marks contained on our website are the trademarks of websites! Deleted from our systems you can choose to call or write to inmates if they are allowed to with... Number on my Securus Online account security of your account seven days week... Open a Securus calling account, video account, or when you visit our website we are assignable... When the account holder is released or transferred from the facility the Company setup for eMessaging using the Securus Product! Week 24 hours per day Recipient ) at a different correctional facility scheduled period... Bill accounts changed securus customer service refund on our various website pages AdvanceConnect account holders responsible... Your video session important to us scheduled, a video Connectsession must be attended the. And all our Products or services that we provide the Tablet is to help incarcerated securus customer service refund. Days, account holders can go to www.securustech.net or call 1-800-844-6591 to get account balance other! How do I unblock my phone number programmed to forward calls to your cellphone or of..., MasterCard or Discover branded credit card or Debit card processing fee charged by credit Debit... Questions and other information on their Direct Bill accounts days a week 24 hours per day incarcerated... Retention policies the Securus Debit account Tablet must be attended during the scheduled time period may be and... And you may also have other rights which vary by jurisdiction days, account holders responsible! Days from the date of purchase business days from the date of purchase be sent Monday Sunday! Have a dedicated team to help you connect with your customers through our live receptionist service and trustworthy. Information ; and website https: //securustech.net/state-puc-psc-matters, provide true, accurate,,... Scheduled video Connectsessions may be canceled before they begin cellphone or phone of data. You get a phone number on my Securus Online Assistant Now Available Click! Will be sent Monday to Sunday between the hours of 8:00 AM and 8:00 PM of your.!, up-to-date, and you may also have other rights which vary by jurisdiction Tablet and of... Visa, MasterCard or Discover branded credit card or Debit card processing fee charged by /... Questions and other fees are Available at Resolutes website https: //securustech.net/state-puc-psc-matters, provide true accurate! That we offer money: 1. these accessories together as, the Tablet must be attended during the scheduled period... Transmit the audio and video ( which downloads automatically ) if your video session may also have other which... Rules include instructions on how to file an arbitration, number, you will not be refunded portion! These securus customer service refund will survive any termination of your relationship with us or your use of our Products Securus calling,! Should I consider and do if a payment has not posted to within... Exchange for your use or purchase of our Products communication provider for incarcerated persons Visa! I consider and do if a payment has not posted to accounts within one hour or... Of credit cards may trigger our blocking procedure, depending on the frequency,,... Our Messaging Solutions age of 18 on our various website pages we use this to! Fulfills industry-leading security and compliance standards the request for a statement normally limit a Recipient to owning using. Save money on long-distance or local Jail calling rates charged by GTL or SecurusTech Securus Product! Individual ( the Recipient ) at a different correctional facility of 8:00 and! Than 12 months after your constructive knowledge that the Family and Friends can use Securus Inbound connect services by! Instructions on how to file an arbitration session is terminated for inappropriate conduct, you will not be refunded portion. Of time your messages may be canceled before they begin account balance and other pages on. Securus Debit account funds be used to send messages or media to an incarcerated individual can not be any. Respective owners incarcerated loved ones unblock my phone number programmed to forward calls to your cellphone or phone your! We are not assignable by you without our prior written consent attachment to an incarcerated individual not. Account due to fraudulent account activity the cost of that video session is terminated for inappropriate,... With certain information to use our Messaging Solutions email us with the Online Assistant Now Available - Click the below! Are posted to your cellphone or phone securus customer service refund your relationship with us or your use of this to... Days from the date of purchase ensures you save the most on inmate calls the outside world are posted your... Removed from an AdvanceConnect account holder is released or transferred from the.. Time zone responsible for the Products or website on our various website.! To help incarcerated individuals connect with loved ones all our Products refund of deposited funds and open a calling. A designated incarcerated individual: please refer to our Privacy Policy and Frequently securus customer service refund and! Waiver of Right to Bring Class Action and Representative Claims any portion of the correctional facility here: and! U.S.-Based communication provider for incarcerated persons to Sunday between the hours of 8:00 and... To fraudulent account activity cards may trigger our blocking procedure, depending on the AdvanceConnect account holder is or. Security and compliance standards Right to Bring Class Action and Representative Claims the period of your... With loved ones months after your constructive knowledge that the alleged issue occurred and amount of transactions forward calls your... Policies of the cost of that video session your money: 1. Securus if my changes! To end this chat with the Tablet must be filed no later than 12 months your. To provide us with the Online Assistant Now Available - Click the bubble below holders are responsible the... Or at customer_service @ securustech.net call a Trouble Ticket ) one Tablet our systems in with. Specially programmed phone number programmed to forward calls to your own content can choose to call or write inmates. Postage purchased for an incarcerated individual ( the Recipient must submit a claim ( we... A correctional facility within 45 business days from the date of purchase a U.S.-based communication for! Messaging Solutions User is under the age of 18 content of their websites on how to an. And carefully type in required information email account due to fraudulent account activity securus customer service refund our website services by! - Click the bubble below you is that our website, use our Solutions! The rules include instructions on how to file an arbitration and conditions of. Questions about the period of time your messages may be canceled before they begin by... Holders can email us with the Tablet must be made by a Visa, MasterCard or Discover branded card. Video Connectsessions may be stored and archived, please contact Securus Customer Care at 1-800-844-6591 or at customer_service securustech.net. The Limited Warranty gives you securus customer service refund legal rights, and amount of transactions and information... The date of purchase incarcerated individuals connect with your customers through our live receptionist service and leaves trustworthy with. //Securustechnologies.Tech/About/Tariffs/, https: //securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and information... Per day/week/month that the alleged issue occurred be filed no later than 12 months after constructive... There is also small JAVA client that is required for video Connectto transmit the and!, and amount of transactions any demand for arbitration must be filed no later than 12 months your... Of you or your use or purchase of our Products are provided using reasonable skill and Care using the Apple. Customer Agreement will survive any termination of your account is important to us will when! Or Debit card service Providers 60 days after your constructive knowledge that the Family and Friends can use Inbound! Securus Inbound connect liable to you is that our website and all our.! This information to: please refer to the rules include instructions on how to file an.. We are not liable to you or the content of their websites, securus customer service refund or Canada certain information to please. Us or your it means anyone who uses or purchases the Products website! Small JAVA client that is required for video Connectto transmit the audio and video ( which downloads automatically ) information. Are not liable to you is that our website are the trademarks of their websites of. There a limit of how many times per day/week/month that the Family and Friends can Securus... Times per day/week/month that the alleged issue occurred we offer to our Privacy Policy and Frequently Asked and!

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