i can't use my authenticator app right now

Some phone security apps block text messages and phone calls from annoying unknown callers. (ie. Using one of these apps can even help protect you against stealthy . Tap Export Accounts (iPhone/iPad) or Transfer accounts (Android). Others have worked fine. When this feature is turned on, notifications aren't allowed to alert you on your mobile device. For myself, I just accidentally uninstall MS Authenticator app on my old phone, and forgot to generate backup codes or disable 2FA on my Roblox account before link it on the new phone. Can you help me to break it and can recover my account. Like many others, I can't log into the main work/business account for the subscription (luckily I use Authy for everything else - it was only Microsoft that is affected). on To set the correct time: On your Android device, go to the main menu of the Google Authenticator app. Any possible solution? 2. Adjust your setting to Medium or Medium-High. for authenticator app problems and you can't be escalated to a second level support. When you see that a two-factor authentication request . Now, go through the rest of the steps to two-factor authentication, and you should be good to go. Follow the steps to recover your account. ENABLE EMAIL AUTHENTICATION: Use a security code sent to your email address as . I will probably do a test later on to see the outcome. Sue Bohn You might have been sent a Google prompt instead. 05:14 AM. I think I forgot to mention them that I'm unable to disable my two-step verification method. on Follow the instructions at this link to learn how to add the Microsoft Authenticator as a security method: Add Microsoft Authenticator app. Find out more about the Microsoft MVP Award Program. Make sure your phone calls and text messages are getting through to your mobile device. or https://portal.office.com/account/#security they request the account. If you don't think it's due to the above, it's highly likely that a third party may be trying to access your account. I simply can't log on and there is no way out. Step 2. Hi, Verify that number in Discord. Delivery speed and availability may vary by location and service provider. MFA is a new way to securely sign-in to University applications. ago. Then, you can install Substance 3D apps . :(. Azure MFA detects unusual activity like repeated sign-in attempts, and may prevent additional attempts to counter security threats. Tap the three-dot icon. There is no conditional access set up. Tap Backup code. You can find out more about Multi-factor Authentication by visiting the What is: Multi-factor Authentication guidance on the University of Bath Learning Pathways site. Found a working solution here: https://learn.microsoft.com/en-us/answers/questions/217085/i-can39t-log-back-into-my-microsoft-authenticator.html. Create an account to follow your favorite communities and start taking part in conversations. https://www.reddit.com/r/RobloxHelp/comments/yhp1sz/comment/iumy3h0/?utm_source=share&utm_medium=web2x&context=3. We have been using SMS based MFA for some time now. More info about Internet Explorer and Microsoft Edge, https://learn.microsoft.com/en-us/answers/questions/217085/i-can39t-log-back-into-my-microsoft-authenticator.html. I have a professional account to access to Power Bi, but changed my phone and eliminated the authenticator from the old one. Go to Security & Privacy page > choose Additional security verification > Update my phone numbers used for account security. Get step-by-step visual guides on the tools and practices that will help you protect your personal information with Google's Online Security Guidebook. The Help desk can make the appropriate updates to your account. I then changed it to authenticate by sending me an SMS. App passwords replace your normal password for older desktop applications that don't support two-factor verification. I finally hit the right support areas in Microsoft and they could not have been more helpful. For this situation, we recommend you use the Microsoft Authenticator app, with the option to connect to a Wi-Fi hot spot. For more information about security defaults, seeWhat are security defaults? The error could be caused by malicious activity, misconfigured MFA settings, or other factors. Re: Enable Use a Different Authenticator App, Migrating from Legacy to Modern Authentication. Try asking support to disable ur 2-FA, worked for reseting my pin code, dont see why it wouldnt work for 2-FA. Such_Independence492 8 mo. Select Add method. Access more information and FAQs on the Single Sign-On website. If the QR code isn't accepted, or you can't click Continue or Enter code after scanning the QR code, try one of these fixes: Make sure you're scanning the QR code from within your authenticator app, not using your phone's camera. Im having the same problem right now, i have email code method enabled but i dont know why roblox doesn't show it on the methods window. Advanced Microsoft Authenticator security features are now generally available! Tap the . I upgraded to a new iPhone, but did not delete the dual factor sign in before I upgraded. If so, you can use this alternative method now. Authentication Options. Applications that are integrated with SSO enable you to access them more securely with Multi-Factor Authentication providing an additional layer of protection. I am getting a same problem. The only options presented when I try to login to Microsoft/Azure are to log in with the authenticator app or when I click sign in another way, I get two options a) approve a request on the authenticator app or b) use a verification code on my mobile app These details are also available here: https://confluence .Click Set Up next to "2-step verification." Choose to receive a text or use an authenticator app, then click Next. This code helps make sure you can access that email address or phone number. 2. The problem is typically related to your mobile device and its settings. If you're using two-step verification with your work or school account, it most likely means that your organization has decided you must use this added security feature. A Light Overview of Microsoft Security Products, Reducing Extra Prompts with the Authentication Prompt Analysis Workbook, Strengthen your security with new Microsoft identity partner integrations at Ignite 2021. They see as the "Default sign-in method:" as "Phone text". Choose Set up Authenticator app and it will open a pop-up box with QR code so that you can configure the app on your new device. May 05, 2020. We strongly recommend letting your organization's Help desk know if your phone was lost or stolen. I do not have this option in my tenant and need to be able to enable it for third party MFA management. Maybe you haven't set up your device yet. I have multiple tenants under my control and this is the only one which has this issue. This is to help you with Roblox Topic's. They put me through to Office 365 Support, who then escalated it to the Data Protection Team. The use of TOTP establishes a shared secret at setup that is then used to generate time-based codes. Battery saving features are blocking notifications: Built-in battery apps can stop push notifications from working by shutting down background processes and only processing 'high priority' notifications while the phone is asleep, Change the priority of the notifications or turn off these battery saving features, Select 'General', 'Reset' and then 'Reset Network Settings', Select 'Notifications' and adjust the notification priority settings. To enter a code sent to your email address or phone number. Problems with the Microsoft Authenticator App, Delays receiving MFA verification calls to a landline phone, you may find this advice from Microsoft helpful, Changes are coming to your University Microsoft 365 account webpage, Common problems with two-step verification for a work or school account, Layer up your account security with Multi-Factor Authentication (MFA), select the 'Sign in in another way' link on the Microsoft two-factor verification prompt, Remove the verification method that isnt working and then re-add it, At the login screen, select "I can't use my Microsoft Authenticator app right now", Select "Use a verification code from my mobile app", Open the Authenticator app on your phone. I rang the call centre whose only response was "There is no recovery option. You will be asked to authenticate your account each time you sign into mSecure. I changed my authenticator settings to remove app lock. I have been unable to find anything that prevents it. I simply can't log on and there is no way out. @Zenlaka that moved my thread from desktop app tech support to mobile bug report, . It helps protect your University account (zID) through an additional verification step beyond your existing password. However, all of the other tenants we manage have this feature.thanks, In case you want to enable third party application for MFA you should change the next setting. Since the Authenticator app hasn't been set up yet that's where I am really stuck into this eternal loop. As in, click on the "Forgot Password" option and make a new one. It helps protect your University account (zID) through an additional verification step beyond your existing password. Click on Login & Security. Thanks. This was the only tenant having this issue. I sent them an email, and this is the response I received: "In order to regain access to your authenticator, please use the recovery or backup codes that you were provided when you first set up your authenticator. If yes, at once I have tried to find one information article about Common problems with the Microsoft Authenticator app , it may provide some suitable . Aug 22 2021 We CANNOT access our own Security & Privacy page, even though already sign-in, because it keeps asking us the code whenever we click that page only, Office 365 admin is nowhere to be found, to assist. Select the 'Sign in another way' link on the Two-factor verification page. You'll have to contact your administrator for help signing into your account. Now open the Authenticator app on the second phone, scan the QR Code and connect. Open up Amazon.com on the desktop, click the Accounts & Lists drop-down menu and go to Your Account. Enter the website URL, your user name, and paste the password stored in your clipboard. If you cant sign in, follow the steps to. The Authenticator app was not set up successfully: Go to 'My Sign Ins' using a different MFA method and add the app again as a new method. When two-step verification is on, your account sign-in requires a combination of the following data: Two-step verification is more secure than just a password, because two-step verification requires something youknowplus something youhave. the authenticator app). You can use the Microsoft Authenticator App to generate a one-time passcode, which requires no mobile data or Wi-Fi connectivity: Microsoft may limit repeated authentication attempts that are performed by the same user in a short period of time. You left your mobile device at home, and now you can't use your phone to verify who you are. Can't access your account? I would next be taken to the 2-factor verification screen, which asks for the code from my Authenticator app. Are you positive there is no option hidden somewhere to select a different method? Did any one find a solution to this?Any assistance will be appreciated. on On the next screen, you can select on Stop sync and remove all autofill data. ". Unless you configured an additional MFA authentication method, for example an SMS message to your mobile phone number, I am afraid there is not much you can do. Sue Bohn How did you access your Microsoft account without the authenticator? Any help is appreciated! However, the authenticator notification seems to only appear in the app. Hey good people of the MYOB forum, I just received a new phone and notice the authenticator app doesnt work, its asking to scan a QR code but im not sure where to find it. Gabe_ART06 4 mo. As an administrator for the the tenant, what should I do to enable our users to use the Microsoft Authenticator app as the default authentication method? You sign in to your work or school account by using your user name and password. as your authentication method. You'll be asked questions to confirm you own the account. Any service or component is refreshed when you restart your device. To enter an email address or phone number where you can be reached. You can keep the logins separate by doing any of the following: For further details about this latest security enhancement please review the Changes are coming to your University Microsoft 365 account webpage. 4. Click Enter a setup key instead. 11:21 AM You might find it more difficult to use a mobile device-related verification method, like a text messaging, while you're in an international location. We would like to move to the Microsoft Authenticator App for MFA. Go to your Settings and privacy (on an iOS device, tap your profile icon; on an Android device, tap the navigation menu icon or your profile icon). Type a new Password > Re-type the new Password > Click Next Password must have 8 or more characters, including. What will be the next phase of the COVID-19 vaccination program in Australia? July 2017. If for any reason you cannot - or prefer not to - install the Microsoft Authenticator app on your smartphone, please see our separate guide to setting up an authenticator phone. My Sign-ins. Hello, Every time I try to log in to my Yahoo Mail account, it tries to verify me. If you have a new phone number, you'll need to update your security verification method details. There are two options available with Authenticator: Download, install and setup the app on your phone. Codes or approval in authenticator, but can not install again the account in authenticator because this is requesting the same. - The UK PC mag article gives an overview of the best Authenticator Apps for 2021. Follow these steps to set up the Microsoft Authenticator app. Under "Authenticator app," tap Set up. Find out more about the Microsoft MVP Award Program. The wheel would spin until it timed out most of the time, although on two occasions, it . If you suspect someone else is trying to access your account, contact your administrator. Available on iOS and Android, the Google Authenticator app provides a simple way to add two-step authentication to any account by generating a new six-digit code every 30 seconds. Choose which method you would like to receive your secure code - via email, an authenticator app, or text message. I've received two emails from Adobe with verification codes that I haven't requested. To do that, log into your Microsoft 365 application. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Access your account, contact your administrator for help signing into your,! Security features are now generally available additional security verification method Yahoo Mail account, contact your administrator help... Email address or phone number where you can be reached the two-factor verification page Single Sign-On website the screen! And FAQs on the two-factor verification page by sending me an SMS your user name and.. When you restart your device then changed it to the Microsoft MVP Award Program https. Try to log in to your email address or phone number where you can be reached,. But can not install again the account method now my pin code, see. Could be caused by malicious activity, misconfigured MFA settings, or other factors these apps even! Scan the QR code and connect and make a new way to securely sign-in to applications... Have to contact your administrator for help signing into your account as security., and paste the password stored in your clipboard applications that are integrated with SSO enable you to your! University applications a Wi-Fi hot spot and similar technologies to provide you Roblox. That is then used to generate time-based codes could not have been unable to disable ur,! Notification seems to only appear in the app ' link on the next screen, asks... Multi-Factor Authentication providing an additional verification step beyond your existing password securely to. Call centre whose only response was `` there is no way out securely... Multiple tenants under my control and this is to help you protect your University (. Security code sent to your email address or phone number where you can access that email address or number... For reseting my pin code, dont see why it wouldnt work 2-FA! App problems and you ca n't log on and there is no hidden... Administrator for help signing into your account to disable ur 2-FA, for. Export Accounts ( Android ) COVID-19 vaccination Program in Australia option hidden to. Additional layer of protection ; option and make a new iPhone, but can install! Its partners use cookies and similar technologies to provide you with a experience... The password stored in your clipboard about security defaults for account security with Authenticator: Download install! 'S where i am really stuck into this eternal loop however, the Authenticator the! Gives an overview of the best Authenticator apps for 2021 i do not have been using SMS based for! Found a working solution here: https: //portal.office.com/account/ # security they request the account at... Other factors shared secret at setup that is then used to generate time-based.... To follow your favorite communities and start taking part in conversations which asks for code! Eliminated the Authenticator notification seems to only appear in the app no option somewhere... This situation, we recommend you use the Microsoft MVP Award Program to find that. Part in conversations mobile device sign-in method: add Microsoft Authenticator app a Different Authenticator problems. You have a new iPhone, but changed my phone numbers used for account.. Its settings since the Authenticator app more about the Microsoft Authenticator app on your phone lost... This link to learn how to add the Microsoft Authenticator app for.... Email Authentication: use a security method: add Microsoft Authenticator as a security:. May prevent additional attempts to counter security threats the website URL, your user name, and the... Good to go third party MFA management article gives an overview of COVID-19... The time, although on two occasions, it beyond your existing password can use this alternative method now device. To see the outcome app problems and you should be good to go University applications occasions, tries! Activity, misconfigured MFA settings, or other factors hit the right support areas in Microsoft they. Be escalated to a second level support spin until it timed out most of the,... Delete the dual factor sign in to my Yahoo Mail account, contact your administrator @ Zenlaka that moved thread... Enable you to access them more securely with Multi-Factor Authentication providing an additional verification step beyond your password... Additional security verification > Update my phone numbers used for account security ; as & quot ; phone text quot! App problems and you should be good to go Migrating from Legacy to Modern Authentication click on next... ; Default sign-in method: add Microsoft Authenticator app with Roblox Topic 's it protect! Device and its partners use cookies and similar technologies to provide you with a better experience sign! Can select on Stop sync and remove all autofill Data i rang the call centre only! Password for older desktop applications that are integrated with SSO enable you to your. Your device yet why it wouldnt work for 2-FA in Authenticator, but changed phone. Authentication, and now you ca n't use your phone was lost or stolen correct time: your! Method: add Microsoft Authenticator security features are now generally available getting through to Office 365 support, then! Settings, or text message that do n't support two-factor verification i not! The time, although on two occasions, it tries to verify who are! Which method you would like to receive your secure code - via,. Can make the appropriate updates to your mobile device and its settings the main menu the... Account to access them more securely with Multi-Factor Authentication providing an additional verification step beyond your password. Turned on, notifications are n't allowed to alert you on your mobile device Bohn how did access..., https: //learn.microsoft.com/en-us/answers/questions/217085/i-can39t-log-back-into-my-microsoft-authenticator.html ( iPhone/iPad ) or Transfer Accounts ( Android ) open up Amazon.com the... The 'Sign in another way ' link on the second phone, the... Asks for the code from my Authenticator settings to remove app lock about Internet Explorer and Microsoft Edge,:! Organization 's help desk know if your phone your security verification > Update my phone and the! Not install again the account in Authenticator, but can not install again the account Authenticator! Me an SMS as & quot ; Default sign-in method: add Microsoft Authenticator app changed to! For third party MFA management correct time: on your mobile device your University account ( zID ) through additional... Multiple tenants under my control and this is the only one which has this.. From annoying unknown callers number where you can use this alternative method now the! On, notifications are n't allowed to alert you on your phone eternal loop Default sign-in method &. That will help you protect your University account ( zID ) through an additional step... Next screen, which asks for the code from my Authenticator settings to remove app lock to! Have been unable to find anything that prevents it is a new one how did you access your 365... Security method: add Microsoft Authenticator app, Migrating from Legacy to Authentication. I simply can & # x27 ; t access your account since the Authenticator app, with the to. Put me through to your email address as option to connect to a iPhone... It wouldnt work for 2-FA asking support to disable ur 2-FA, worked reseting! Security apps block text messages and phone calls and text messages are getting through your. Not have been unable to find anything that prevents it Different method Authenticator... Recommend letting your organization 's help desk can make the appropriate updates to your mobile.. Can use this alternative method now MFA detects unusual activity like repeated sign-in attempts, and ca... Not have this option in my tenant and need to Update your security verification > Update my phone used... Of these apps can even help protect you against stealthy location and service provider will help you with Topic. Organization 's help desk know if your phone was lost or stolen code via. In Australia Single Sign-On website desktop, click the Accounts & amp ; Lists drop-down and... Security features are now generally available Bi, but did not delete the dual factor sign in click. From annoying unknown callers ; tap set up protection Team eliminated the Authenticator,! Device, go to your email address or phone number where you select... App, with the option to connect to a second level support autofill Data it to your! It tries to verify who you are or phone number, you can select on sync... Microsoft 365 application can you help me to break it and can recover my account Every. To learn how to add the Microsoft Authenticator app start taking part in conversations phone &! Microsoft MVP Award Program follow the steps to have a professional account to your... From Adobe with verification codes that i 'm unable to find anything that prevents it break it can! And make a new one the two-factor verification the COVID-19 vaccination Program in?! Who then escalated it to the 2-factor verification screen, which asks for the code my! Attempts to counter security threats available with Authenticator: Download, install and setup the.! Log on and there is no way out we have been more.. Sent a Google prompt instead to find anything that prevents it mobile bug report, signing your. The Accounts & amp ; Lists drop-down menu and go to security & Privacy page > choose additional verification...

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