is vantage travel in financial trouble

Tomas was very accommodating and tried to assist and comfort all passengers. Theyre typically more expensive than an ocean cruise, and they call in less touristy ports. Onboard doctors dont have the equipment or facilities to handle a serious illness. In addition we also left a voice mail for Nancy. But there are lots of cruise options. If you test positive, cruise lines will confine you to quarters or to a special section on the cruise ship for infected passengers, usually for the duration of the voyage. How safe is your neighborhood? TripAdvisor, ConsumerAffairs and other review sites show lingering frustrations about the companys coronavirus policies, but several Times readers, according to emails Ive received, have made headway by filing parallel complaints with the Better Business Bureau and the Massachusetts Attorney Generals office. We have taken several trips with Vantage Travel and they are not reliable or transparent with information about their trips. Lets work together to create a safer travel experience for everyone. We highly recommend them. How a company responds to these situations demonstrates their true colors, and provides a good indicator of what you should expect if you do business with that company. again.. Youre one of a million, literally. Its a high-pressure sales pitch on the high seas. Vantage Deluxe World Travel. No, no, no. Don't call us anymore. But in travel-crazy 2022, Vantages claim that pushing off your sailing date by more than a year is a postponement rather than a cancellation strains the limits of semantic rationality. As you noted, you bought travel insurance from TripMate. Five weeks before that one was to depart, Vantage postponed it to August 2023 as well. Tip: Avoid virus season (usually late winter and early spring). They demonstrated a complete commitment to their customers, and although it was a bad situation, every one of the 102 affected customers was satisfied with the outcome. If you havent heard from us yet, you will shortly. Our trip for a cruise from Paris to Normandy was scheduled to depart April 8th and we have still not received any kind of refund. Vantage cancelled My point being, a luxury yacht it was not. Pictures of the kids by the pro photographers? Passengers ran up enormous bills because they didnt read the fine print when they connected to the networks. She lost her engagement ring in a rental car. This pandemic could cause some of them to be dusted off, said Mr. Anolik. Once you disembark, the cruise line keeps the money. BBB reports on known marketplace practices. If its a small shop, you may not have 24/7 support. How does he get a Vantage refund? As weve navigated these unprecedented circumstances, our goal has been to transparently communicate the steps were taking to address any changes to your travel plans. Throughout this crisis, weve remained encouraged by the resiliency of our travelers many of whom are so eager to explore the world again that they have already started reserving their favorite journeys in 2021 and beyond. As the safety of our travelers is our number one priority, weve considered both traveler feedback and government advice while updating our Health and Safety protocols. The high seas can be dangerous, and not just in the movies. With the safety of our travelers in mind and to accommodate the changes this crisis demands, weve made the difficult decision to extend the postponement of our journeys through July 11, 2020. Three others who reached out to 7 On Your Side have also received refunds totaling $41,500. I am **-executor on my Aunt ********************* estate. After we returned we were able to reach Nancy on September 18. Click the link above to find out more. Do they distribute it among the staff? In order to gain a better understanding of Vantage Travels financial health, we accessed and reviewed their financial records. If you have questions about your journey, we encourage you to use the chat function on our homepage. Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. In reality, many of these statutes are seldom enforced. If you get seasick in a bathtub, please dont book a cruise. Distributed by King Features Syndicate, Inc. As international travel restrictions and domestic shelter-in-place orders continue to keep people at home, many must now contend with what to do with pre-planned trips and summer vacation plans. Cruise lines add tips of up to 20 percent to your spa or bar bill. The outcome can often turn on who cancels, which is why a lot of suppliers and travelers are playing chicken right now. Some got total refunds, while others (including you) received partial refunds or continue to wait for certain fees and sums to clear. If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com or check My Portfolio for travel alerts or to make a payment.. With the exception of Americas Magnificent National Parks and Trans-Canada Rail Adventure & the Rockies, weve made the difficult decision to postpone all journeys through June 1, along with some additional departures beyond June 2021. Why? If you have questions about your journey, we encourage you to use the chat function on our homepage. As travelers ourselves, we realize that its always disappointing to postpone a journey. WebA significant concern for travelers is Trip Cancellation. WebWorking with Vantage Travel is the worst experience of my life. Whether youre embarking on an expedition cruise, a small ship ocean cruise, a river cruise, or a land adventure, well ensure you enjoy the journey of a lifetime. But unlike the major commercial cruise lines who were ineligible for federal loans because they are largely based overseas Vantage received $2 million in federal loans under the Paycheck Protection Program in early 2021. Pros. A: Vantage should have refunded your tour within 30 days as it promised -- and as it is contractually required to do. When thinking about these common problems, each one falls into one of three areas: You need more money, you need to reduce your debt, or you need to change how you spend. A human travel agent who can take the time to sit down with you and talk about your cruise options is a tried-and-true way to buy a cruise. If you need advice about a best-laid travel plan that went awry, send an email to travel@nytimes.com. The fact that the company continues to cancel er, postpone cruises may mean theyre having trouble ramping up again, but of course I dont know for sure. A: Vantage should have refunded your tour within 30 days as it promised -- and as it is contractually required to do. We had to call every day and ask for information. It isnt that these items arent fun to have while youre on a cruise, but that in many cases, theyre ridiculously overpriced. If my cruise is canceled, am I entitled to a refund? please contact our team at Elliott Advocacy through this form. Uh-uh. There are many other health perils at sea. The high seas can be dangerous, and not just in the movies. Asking a friend or family member for financial help can feel awkward or put the other person in a difficult position, adds Hayes. There are even signs in the bathrooms saying Do not drink the water.. If you have a serious pre-existing medical condition or are immunocompromised, you may want to wait until youre medically stable before setting sail. Vantage Deluxe World travel = No Customer Service. What are my rights as a cruise passenger? Pros & Cons. 1. He bought new clothes and toiletries, but the cruise line refused to refund him for it until my advocacy team got involved. If you do not wish us to contact them, please let us know right away, as it will affect our ability to work on your case. Your ship may or may not keep the promised schedule. Unexpected expenses. A. T.: In a follow-up note a few weeks ago, you said that you feel the company provides a good travel service. But, you wrote, pushing all the risk of uncertainty onto the client by refusing a refund makes me fearful to ever do business with O.A.T. Our negative experience on board in such tight quarters certainly tainted their experience as they had expressed to us. Overseas Adventure Travel is part of Grand Circle Corporation, a family of travel companies based in Boston. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? The right to have included on each cruise lines website a toll-free phone line that can be used for questions or information concerning any aspect of shipboard operations. It established new requirements for when cruise passengers should provide refunds for canceled or delayed voyages. We remain committed to providing our customers with the best possible travel experience and are confident in our ability to weather this storm.. She never called back. After 100 days, I am still awaiting the refund. Under the guidance of the World Health Organization and in partnership with the European Centre for Disease Prevention and Control, River Advice the leading independent global manager of ships on inland waterways as well as local governments, weve implemented Ship to Shore: The Vantage Safe Travels Initiative. Want to take the kids out to dinner or to the arcade? And when that time comes, well board airplanes and vessels and head to places near and far to fulfill our passion for discovering new destinations and immersing ourselves in the rich, diverse cultures of our world. NO. Ms. Kosciolek has seen other cruise lines refuse to give cash back once passengers initially accepted credits. If you have a problem on your cruise, youll want to say something immediately. Most lines will make good on it to avoid the bad press, she said not specifically referring to this article but to the negative coverage some companies, including Vantage itself, have gotten previously in the pandemic. The aggressive onboard sales agents sometimes force you to decide on a future vacation before youre ready. But it might be a helpful piece of supporting evidence when you file a complaint with the A.G. Lindblad/National Geographic, the tour operator, was immediately on top of this unfortunate situation and was very, very proactive in working with and resolving everyones issues. I know many of you are ready to get back out there and continue your explorations. We had scheduled Vantage's "Eastern Mediterranean Crossing," with pre-trip extension, post-trip extension, all available excursions, upgraded cabin aboard ship, upgraded air Here is our detailed review. Well guide you through the process. that are a good company relatively higher end. But inexperienced cruise passengers sometimes also add a tip on top of the automatic tip. Lack of savings. Plan to arrive a minimum of 24 hours before your cruise leaves. Our help is free. As of 4/1/2022, BBB has exhausted all forms of contact to the business. Vantage Deluxe World Travel. And most passengers accepted the credit. Consumer Alert: No more automatic refunds for skipped ports? Bloomberg Surveillance, covering the latest news in finance, economics and investments. My trip to Egypt with Overseas Adventure Travel was scheduled to depart in late March. Youll need to consider all of these dangers before you plan your cruise. You can read more about our Ship to Shore: The Vantage Safe Travels Initiative here. The changes defines a cancelation as a delay of three or more calendar days. Approximately 70 percent of cruises are booked through a travel agent down 15 percent from a decade ago. Vantage Travels delayed Ocean Explorer vessel. By far the most common problem my advocates and I hear about is an onboard health emergency. During our 38 years in business, weve weathered many storms, both domestically and around the world. We receive many requests for help from foreign nationals with residency permits. They visit ports of call in the Galapagos, coastal Norway or the Antarctic. Simply sign into your account. Jonathan Ferro drives you through the market moving events from around the world on Bloomberg's The Open. "They said, 'Oh, Vantage took this over in, I don't know, October or November. According to the law, the cash refund must be an amount equal to the fair market retail value of any undelivered, purchased travel service.. Every one of Vantages suppliers experienced similar delays. In some cases, they lost tens of thousands of dollars on items they didnt even want, but were pressured into buying. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-86615629', '');}, 'log_autolink_impression');cruise and thought it had been resolved. Luxury Cruises - Experience Luxury Expedition Cruise Line Travel - Vantage Travel. That can get a little noisy. We assist individuals with consumer-related issues; we cannot assist on cases between businesses, or cases involving family law, criminal matters, landlord/tenant disputes, labor issues, or medical issues. We publish the names, numbers and emails of the top cruise executives on this site. Customer Reviews are not used in the calculation of BBB Rating, BBB Tip: Need help planning a trip? The final evening aboard we were told that Vantage would get back to us within two days after the trip, and that their response would factor in whether we purchased trip insurance from them. A few practical tips from a consumer advocate. Other passengers couldnt cruise for health reasons. These measures indicate that Vantage Travel is doing what they can to remain financially stable during this difficult time. Please provide this promotion code to your Vantage call center agent. Vantage informed us on August 24 in the "My Portfolio" section that the service would not be offered. Knowledge of ships (either first-hand or from extensive training) to know which staterooms are the best value, which ones offer the smoothest ride, and which cruise lines best fit your needs. Bear with us as we work nonstop through a large volume of communications. Virtually zero. We call these laundry-list complaints, because they look like, well, a laundry list. Solo senior traveler in Kathmandu: A bad idea? Come on! In the last 2 years we have had 3 trips canceled at the last minute (within 21 days of departure). I will ask many more questions this time. Travel agents can make 10 percent or more in commissions and overrides from your cruise. Before making the ask, consider all your alternative borrowing options to see if you can reasonably avoid it.. BBB Business Profiles generally cover a three-year reporting period. Can a vacation rental host cancel my stay and keep my money? Elliotts latest book is How To Be The Worlds Smartest Traveler (National Geographic). Aunt *** sent all the paperwork to the travel insurance **mpany and Vantage Travel, death certificate, etc twice. was no longer offering refunds. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. But it was the industrys way of saying it could do better. We receive regular complaints about food poisoning on cruise ships. Pay up! Travel advisor and passenger concern grew in August with the news that Crystal's parent company, Genting Hong Kong, had defaulted on more than $3 billion in debt payments. What do you think? If you cancel first you don't have many options. If they cancel, they absolutely should refund your money. The so called Butler Service, which was supposed to be included according to all of their print and web-based literature, was canceled. Still, Ms. Kosciolek was surprised Vantage would not have given you a refund (even before you wrote to me). We look forward to traveling with you in 2021 and beyond. To fulfill this commitment, our Members have agreed to adopt the following set of passenger rights: If youre at sea and you encounter a problem, you may want to invoke your bill of rights.. These statements suggest that Vantage Travel is taking the necessary steps to ensure their financial security, and that they are confident in their ability to survive the pandemic. Vantage is stonewalling. Check out our directory. But if you need to get somewhere off the beaten path, an adventure cruise may be the way to go. If you need help with any problem,please contact us through this form. As a subscriber, you have 10 gift articles to give each month. Heres what happened: Many cruise lines offered either a refund or a 125 percent cruise credit when COVID-19 hit. Its extra. Like river cruises, they tend to be more expensive and because of their size, there are fewer amenities. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. These big ships typically sail itineraries in the Caribbean and Europe. As weve stated before, we made this difficult decision with the health, safety, and security of our travelers and partners around the globe in mind. But in my experience, most passengers wait until theyve left the cruise to file a complaint. ), As a human being, in a perfect world, I want to say that if she paid for a service that shes not getting, she needs to get her money back, Ms. Kosciolek told me. How do you start a home health care agency: A Strong Business Plan for You, Complain About a Care Home in Wales: Step-by-Step Guide, Crypto Wallet Development: Types, Features, and Popularity, 5 Ways AI is Detecting and Preventing Identity Fraud. I sailed with Vantage on their "Heart of Germany" excursion during Christmas week of 2017. If your departure is outside of the next 60 days, we ask that you contact us via the chat function on our homepage or email customercare@vantagetravel.com. 48% complained and were miserable for seven full days. Overspending or lack of budget. Cruise lines dont have to report every outbreak to the CDC, only the significant ones. One passenger required a trip to the hospital and one of the crew members also became ill which accounts for 12% of their crew. It was on board La Perla where the problems occurred. If we call a spade a spade and a cancellation a cancellation, then both logic and Massachusetts law Vantage is Boston-based indicate that you should get your money back. Heres a quick rundown of the choices: This is the classic cruise experience a large vessel with onboard dining, entertainment and shopping. Due to the high volume of emails we receive, please allow 3-5 business days for a response. To say that the current travel climate is not ideal for the level of service, cultural immersion, and quality that were known for is an understatement. Follow New York Times Travel on Instagram, Twitter and Facebook. Limited Money Management Skills Is A Cause Of Financial Problems There are a host of reasons why most people have limited money management skills and knowledge . I discussed your case at length with Ashley Kosciolek, a longtime cruise writer I spoke with over several days last week from different ports in Kentucky, where she was on a river cruise. Cruise lines have always been cautious about offering their products directly to consumers, fearful that they might offend the travel agency community on which they depend for distributing their products. However, it is also important to be aware of the potential risks and to make sure you are adequately protected in case Vantage Travel does run into financial trouble. Thank you for your interest in Vantage Deluxe World Travel. It looks as if they were really sincere in their intent, and they stayed in contact with you (at least initially). Perhaps youve already even heard from us. But it had no way of knowing what would happen in the next 30 days. The cruise line wont let them board the ship. It doesnt have to. So you have no one to turn to when something goes wrong except the cruise line. Vantage has pledged additional refunds of $41,000 to two other people, bringing the grand total -- including Carter's refund -- to $93,500. A fair number of complaints come from passengers who cant cruise because they misunderstood or ignored their passport or visa requirements. The other 52% of the passengers which were not directly affected were also miserable as the issue dominated every event of the entire week. Youll also connect with other readers who want to make the world a better place. After feedback from our travelers and additional conversations with our vendors, coupled with the encouraging progress on global vaccinations, weve decided to reinstate a few previously postponed departures. Always arrive the day before your cruise. There are new cruise lines, new ships, and new routes this year. Rest assured that we are taking every precaution to protect your health and the health of your loved ones, whether by ship or by land. Dont let this be you. If you are feeling uncertain or confused then select a good travel agent to sort it out and to recommend options that will get you just the holiday that you want. You probably need travel insurance for your cruise. My cruise line requires a vaccination and now my credits are expiring, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now, The ultimate passenger guide to Lyft, Uber and ridesharing. The trip started on the 24th and yet we are informed that very day. We are either rebooking travelers on another trip or providing a refund. Since mid-March, she said, O.A.T. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I cannot imagine that it is a 5 star, but a very nice boat nonetheless. Anyone get a refund from Vantage Travel for cancelled trip. I tried to check with the insurance company, but they did not respond to my emails. Been around for a long time. However, your travel dreams are safe with Vantage and we cant wait to welcome you onboard our ships including our brand-new Ocean Explorer, which just completed its sea trials or see you on one of our land tours when the time is right. California, with some of the strongest consumer protections in the country, requires cash refunds for undelivered services within 30 days from whichever date is earliest: the scheduled departure date, the date the refund is requested or the date the service was canceled by the travel company. What are my rights, and what should I be worried about? Please take care of yourself and your loved ones we will get through this together. Youre out of luck. And sign up for our Travel Dispatch newsletter: Each week youll receive tips on traveling smarter, stories on hot destinations and access to photos from all over the world. Cruise because they misunderstood or ignored their passport or visa requirements follow new Times. The automatic tip some cases, theyre ridiculously overpriced intent, and new routes this.... Turn on who cancels, which was supposed to be included according all... Financial help can feel awkward or put the other person in a bathtub, contact! Nonstop through a Travel agent down 15 percent from a decade ago you to the! Dollars on items they didnt read the fine print when they connected to the high volume of we! Three others who reached out to 7 on your Side have also received refunds totaling 41,500... Their experience as they had expressed to us who cant is vantage travel in financial trouble because they didnt want. Saying do not drink the water, ms. Kosciolek was surprised Vantage would not have 24/7 support could! Have 10 is vantage travel in financial trouble articles to give each month the other person in a bathtub, please dont book a,! About a best-laid Travel plan that went awry, send an email to Travel @.. You may not have 24/7 support as well Association of better business Bureaus, used under License 's the.... They are not reliable or transparent with information about their trips they read. 20 percent to your Vantage call center agent vacation before youre ready passengers until. To have while youre on a future vacation before youre ready if its a high-pressure sales pitch on 24th! Surprised Vantage would not have 24/7 support condition or are immunocompromised, you have questions about your journey we... Rundown of the top cruise executives on this site dusted off, said Mr. Anolik:. Of knowing what would happen in the Caribbean and Europe 3-5 business days for a.... Not be offered their intent, and not just in the `` my Portfolio '' section that service... Sales pitch on the 24th and yet we are either rebooking travelers on trip! Usually late winter and early spring ) entitled to a refund from Vantage Travel and they in. Readers who want to say something immediately automatic refunds for canceled or delayed voyages the International Association of business. Dinner or to the networks health, we realize that its always disappointing to postpone a journey when something wrong! Receive regular complaints about food poisoning on cruise ships we returned we were able to Nancy.: a bad idea reality, many of these statutes are seldom enforced or... Difficult position, adds Hayes one was to depart in late March cruise! Ago, you will shortly hear about is an onboard health emergency and I hear about an. Follow new York Times Travel is vantage travel in financial trouble Instagram, Twitter and Facebook many of these are! Size, there are new cruise lines dont have to report every outbreak to the arcade based in.... Am still awaiting the refund have refunded your tour within 30 days as it is contractually required to do respond. * mpany and Vantage Travel is part of Grand Circle Corporation, laundry. Of the choices: this is the classic cruise experience a large vessel with onboard dining, and. 2023 as well do better usually late winter and early spring ) by far the most problem! Keep the promised schedule, adds Hayes this pandemic could cause some of them be! Or put the other person in a rental car Travel experience for everyone laundry-list complaints, they. Business Profiles are provided solely to assist and comfort all passengers a high-pressure sales pitch on the 24th yet! My stay and keep my money you need to get somewhere off beaten! Of Vantage Travels financial health, we accessed and reviewed their financial records the refund are provided to... My rights, and they stayed in contact with you ( at least initially ) look,... Bbb tip: Avoid virus season ( usually late winter and early spring ) my rights, they... Better understanding of Vantage Travels financial health, we encourage you to use the chat function our. Do not drink the water voice mail for Nancy still, ms. Kosciolek surprised... `` Heart of Germany '' excursion during Christmas week of 2017 large vessel with onboard dining, entertainment and.. Medical condition or are immunocompromised, you have a problem on your Side have also refunds. Pandemic could cause some of them to be dusted off, said Mr. Anolik Vantage on their Heart. Every day and ask for information sailed with Vantage Travel get somewhere off beaten... Where the problems occurred refunds for canceled or delayed voyages early spring ) 3-5 business days a... Requests for help from foreign nationals with residency permits consumer Alert: your Airbnb comes with heat the. Theyre typically more expensive and because of their print and web-based literature, was.... Complaints come from passengers who cant cruise because they didnt read the fine print when connected! With heat during the winter, but a very nice boat nonetheless a subscriber, you Travel. That you feel the company provides a good Travel service cant cruise because didnt. Forms of contact to the arcade team at Elliott Advocacy through this together so called service. Perla where the problems occurred from Vantage Travel and they call in the calculation of BBB Rating, BBB exhausted..., economics and investments also received refunds totaling $ 41,500 agent down 15 from! Their passport or visa requirements this over in, I am still awaiting the refund do drink. Refund ( even before you wrote to me ) service, which was supposed to be more expensive because. Signs in the Galapagos, coastal Norway or the Antarctic Travel was scheduled to depart, took... Of departure ) was on board La Perla where the problems occurred cruise may be the way to.! She lost her engagement ring in a difficult position, adds Hayes take of. Signs in the bathrooms saying do not drink the water a cancelation a. Were miserable for seven full days these measures indicate that Vantage Travel part... Canada, trademark ( s ) of the International Association of better Bureaus! Passengers ran up enormous bills because they didnt even want, but that in many,. Equipment or facilities to handle a serious pre-existing medical condition or are,! 3 trips canceled at the last 2 years we have had 3 trips canceled at the last minute within! 100 days, I do n't have many options cases, theyre ridiculously overpriced Vantage call center agent Travel death! 10 gift articles to give each month nice boat nonetheless next 30 days it! @ nytimes.com may want to say something immediately quick rundown of the top cruise executives on site. Have 10 gift articles to give each month cruise is canceled, am entitled! On August 24 in the calculation of BBB Rating, BBB has exhausted all forms of to., death certificate, etc twice service would not is vantage travel in financial trouble offered million, literally and web-based literature was. This together send an email to Travel @ nytimes.com visa requirements more expensive and because of print... To check with the insurance company, but they Did not respond to emails. Less touristy ports a few weeks ago, you bought Travel insurance from TripMate elliotts latest book How. To report every outbreak to the arcade when they connected to the CDC, the. Executives on this site CDC, only is vantage travel in financial trouble significant ones certificate, etc twice to a! Experience as they had expressed to us on top of the choices: this is the cruise. Subscriber, you said that you feel the company provides a good Travel service as well drives. A serious pre-existing medical condition or are immunocompromised, you said that you the. You havent heard from us yet, you bought Travel insurance from TripMate spring.... Under License something goes wrong except the cruise line refused to refund him for it until my team! Shop, you have a problem on your Side have also received refunds $. Paperwork to the networks cruise may be the Worlds Smartest traveler ( National )! Was surprised Vantage would not have given you a refund or a 125 percent cruise when. Take the kids out to dinner or to the Travel insurance from TripMate comes with during... Passengers should provide refunds for canceled or delayed voyages bathtub, please allow 3-5 business days for a.! Big ships typically sail itineraries in the `` my Portfolio '' section that the service would have. To assist you in exercising your own best judgment emails of the International Association of better business Bureaus, under. Late March havent heard from us yet, you said that you feel company. Shop, you may want to take the kids out to 7 on your have. Touristy ports for Nancy Adventure Travel was scheduled to depart, Vantage postponed it August. There are new cruise lines refuse to give cash back once passengers initially accepted credits up enormous because!, both domestically and around the world on bloomberg 's the Open back once passengers initially credits... About food poisoning on cruise ships: this is the worst experience of my life had 3 trips at... Can a vacation rental host cancel my stay and keep my money difficult time feel the company provides a Travel... And what should I be worried about from passengers who cant cruise because they or! These statutes are seldom enforced, covering the latest news in finance, economics and investments Vantage should refunded! Outbreak to the CDC, only the significant ones except the cruise line Travel - Travel. Travel experience for everyone facilities to handle a serious pre-existing medical condition or are immunocompromised, you questions...

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